It was a very lovely hotel. The food and the room were just as shown in the photos. The staff at the reception were also very friendly and greeted us with smiles. I cannot speak English, but we were able to communicate using a translation app. One small issue was that the TV in one of the rooms we booked did not work. Also, the shower water was a bit lukewarm, which made it slightly difficult to use. Those were the only minor disappointments. Overall, we enjoyed our stay.

Good location, basic rooms

El desayuno los fines de semana es desde las 8 En la reserva de expedía tenía desayuno incluido y luego dijeron que solo para 2/4 No lo Volvería a escoger no me gustó su comunicación

There was damage to headboard of the bed. There wasn’t a secure drain cover of the shower. Although it was clean and the staff were very nice, with the damage in the room I can’t rate it 4 star.

Frente al parque del retiro cerca puerta Alcalá y calle serrano. Restaurante cerca y del hotel buenísimo.

One of my favorite places to stay in Madrid. Great location and amazing rooms.

The hotel was perfectly located, the view onto the park in pure bliss, the staff are very helpful and efficient. Clean room and spacious. Overall great experience. Thanks

El personal muy atento

The stay was great, the room was spacious, comfortable and clean. Staff were friendly and helpful. Location is amazing since it is two blocks away from Puerta de Alcalá, but in a very quiet street, so close to everything but good to rest. Only problem was that I reported a noise in some other room, like water issue or something of that sort. Personnel said they would look at it, but apparently I was the only one hearing it. This unresolved issue wouldn’t have been a big issue, but I was staying for 7 nights!!!!!

Todos muy amables, el hotel muy bien muy buena ubicación, el desayuno muy bueno aunque cierra 10:30 am un poco temprano

Habitación mu amplia, bien ubicado y fácil acceso a los puntos turísticos. Muy buen desayuno.

La ubicación es muy conveniente si tus planes son estar en el area del Retiro.La habitación estaba limpia, sin embargo la alfombra de los pasillos estaba ya en malas condiciones

Tudo maravilhoso neste hotel não tenho palavras para descrever o conforto e organização

El personal es muy atento y amable. Solicitamos una recomendación para ir a comer auténtica comida española y la elección fue muy conveniente y perfecta.

The location is amazing! Great people and great rooms

The staff is outstanding! Air conditioning works especially well. I would stay there again.

Breakfast was outstanding and staff was wonderful! Great location in Madrid

We were OK with the property however it is listed as a four-star hotel and it’s definitely not a four-star hotel. It needs serious updating. The headboard was tattered the walls near the baseboard were dirty and it just need an overall update.

Hotel is in a great location jusst in front of Parque El Retiro, walkable distance to many restaurantes, shopping, and many attractions. Staff is very friendly, space rooms, the only recommendation is to review the air conditioning, noisy every time that starts. The rest we are very happy with the Hotel and we used in our visits to Madrid.

Excellent customer experience