It was a very lovely hotel. The food and the room were just as shown in the photos. The staff at the reception were also very friendly and greeted us with smiles. I cannot speak English, but we were able to communicate using a translation app. One small issue was that the TV in one of the rooms we booked did not work. Also, the shower water was a bit lukewarm, which made it slightly difficult to use. Those were the only minor disappointments. Overall, we enjoyed our stay.

Beautiful place, very friendly staff, great location. Highly suggest!

Moldy shower, old TV, small room with no USB plugs. The sustainable effort is admirable but without a room key in the holder by the door inside, everything shuts off. So you return to a room that's hot, dark and no charged electronics because even the plugs turn off. It looked like they were remodeling and replacing tvs but don't stay here without confirming they've updated!

Excellent location. Close to retiro and metro. Good character and charm but some items in the room like ceiling tiles and shower head were busted. Wrap around patio looks nice but nowhere to sit and trees block any view except of the street below. Staff was friendly and helpful. Overall a decent stay but the cost I wouldn’t think is proportional to value.

AC was not enough in several rooms

Incredible hotel with the best employees!

Excellent place. Beautiful view. The breakfast was very good. I would highly recommend the stay

Muy recommendable

El hotel está muy bien, la ubicación en frente del parque es inmejorable.

La ubicación inmejorable. Y muy cómoda la estancia

Amplia habitación familiar. Excelente ubicación cerca del Museo Del Prado y del Parque del Retiro. Un hotel muy agradable y bien ubicado.

Jättebra läge, fantastisk frukost, trevlig personal och ett riktigt bra rum!

The staff was very nice. The hotel amenities are not up to 4 stars. In the room, there is no facial tissue and hand towels. Once requested for facial tissues, I got small packets instead of a box (I was quite surprised).

El hotel súper ubicado y muy bonito por fuera Las habitaciones no es lo Que esperábamos por el precio

Location is very good.

Friendly staff ready to help with any issues. Nice space for family on vacation. Close to the park and museums.

Location great. Breakfast staff and selection great. However hotel cleanliness and upkeep are lacking. No Air conditioning or fans or any attempt to try and cool rooms made for an extremely uncomfortable night. Hotel needs some TLC.

Excelente la atención del personal en recepción a mi llegada, todo el tiempo muy atentos y serviciales. La habitación muy bonita e impecable. Excelente ubicación a tan solo pasos de la Puerta de Alcalá. Sin duda, regresaría.

This hotel is in an excellent location right across from the central park. The breakfast was top notch and the staff was friendly and helpful. The room itself was nice, but nothing spectacular.

Yes