A tale of two types
One staff/owner was wonderful and very helpful with everything even sending us through to the restaurant before they were open. We didn't realize it but the woman who waited on us did and took out her irritation on us. The most unpleasant evening of our trip she was just rude.
At breakfast the woman who waited on us was kind and cheerful and efficient. Two out of three but that rude one ruined the whole experience and place.
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Patty
家族旅行
2.0
/10
16週間前にレビューしました
Expedia Group verified review
Room is very small and old .
Hot water running unstable in bathroom,
its door is clearly to see guy using toilet and showing. air conditioned works uncomfortably.
Although I booked 2 nights , I gave up 2nd night staying and lost money of 1 night lodging . Owner did not agree to refund city tax of 2nd night to me.
The guy at front desk was not friendly.
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Etienne
出張
8.0
/10
17週間前にレビューしました
Hotels.com verified review
Accueil et petit déjà au top
Chambre un peu étroite
Mikael
10.0
/10
19週間前にレビューしました
Hotels.com verified review
Hôtel très agréable, propre et calme
LEONE FRANCE
2.0
/10
25週間前にレビューしました
Hotels.com verified review
Je dors plusieurs fois par semaines à l'hôtel pour mon travail mais celui-ci, plus jamais.
Douche froide en arrivant spa en supplément.
Accueil : j'ai eu l'impression de deranger.
Chambre: glauque, douche cassée, clim défectueuse, lit dur bref nuit horrible
Latifa
出張
8.0
/10
35週間前にレビューしました
Hotels.com verified review
Lovely location and architecture. However the decor and overall feel of the hotel was a little dated.
Carole
レジャー 家族旅行
8.0
/10
38週間前にレビューしました
Expedia Group verified review
Bain à remous tiède, c’est dommage.
Sinon top!
Miguel
レジャー 家族旅行
6.0
/10
39週間前にレビューしました
Expedia Group verified review
La habitación necesita renovación, mejorar el servicio de recepción y áreas comunes disponibles más tiempo
JEAN CLAUDE
パートナーと 一緒に
10.0
/10
40週間前にレビューしました
Hotels.com verified review
Parfait
Jennifer
レジャー パートナーと 一緒に
10.0
/10
41週間前にレビューしました
Expedia Group verified review
Great location for the Christmas markets, just 2 blocks to get there. Hotel was lovely, room was great and staff were helpful and spoke beautiful English. The hotel restaurant has wonderful food. Totally enjoyed our stay
PHILIPPE
出張
10.0
/10
45週間前にレビューしました
Hotels.com verified review
Très grande amabilité
Izabella Uko
レジャー 家族旅行
8.0
/10
46週間前にレビューしました
Expedia Group verified review
Overall fantastic hotel, spacious and clean rooms with pretty views of the city. The staff were friendly and helpful. However it should be made clearer that the spa/sauna/pool are not included in the hotel price, and that a supplement is required of 20€ per hour of use of the spa. But it is still a good hotel and I would return there as the location is good.
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Marko
レジャー
6.0
/10
48週間前にレビューしました
Expedia Group verified review
Parken möglich, Altstadt top
Juliette
出張
2.0
/10
50週間前にレビューしました
Hotels.com verified review
Hôtel très vieillissant. Ne vaut absolument pas 200 € la nuit. Couette, minuscule et très fine. Détecteur de présence qui allume la lumière à chaque mouvement, la nuit horrible.
Hunter
レジャー パートナーと 一緒に
4.0
/10
50週間前にレビューしました
Expedia Group verified review
Room was small, The hot tub and pool were pay to use. 20€ an hour - not indicated on Expedia when we payed.
Location was great and staff was friendly.
Igor
友人&家族 家族旅行
10.0
/10
53週間前にレビューしました
Hotels.com verified review
Nice staff and excellent service
Maighdlyn
レジャー パートナーと 一緒に
10.0
/10
54週間前にレビューしました
Expedia Group verified review
Our room at Au Cerf D'Or was beautiful and comfortable; quiet but easily walkable to the old town and local restaurants.
Sylvie
出張
8.0
/10
55週間前にレビューしました
Expedia Group verified review
Le style alsacien de l hotel son accessibilite au centre de la ville
Un bemol : chambre mansardee sur la.moitie de sa surface y compriq dans la salle de bains je me suis cognee la tete au plafond tres bas