Great spa facilities and very helpful staff

We treated ourselves to a two night stay, a chance to relax after a period spent dealing with serious health issues. The lady on reception was very pleasant and helpful and remembered our names throughout the stay. Our room was clean and comfortable, everything you'd hope it would be. We didn't use the spa facilities, but the pool and jacuzzi area was good, and very quiet at around three to four o'clock. Night one we ate in the Thai restaurant; food, service and atmosphere all good. Second night we were in the Cambium restaurant, which doubles as the breakfast room. The menu was quite restricted, and we should have asked for, or been offered, the all day menu, which is more extensive. But the meal we had was fine. Breakfast is a free buffet, or a paid for cooked option. We tried both, no complaints. This is not a cheap hotel, but the prices for additional food and drinks was not excessive. A couple of G and T's was £16.60, which I thought was reasonable. The hotel is ideally situated for access to the New Forest, Lymington, Lyndhurst, Beaulieu and the coast, even the Isle of Wight. Finally, a shout out to the hotel staff. Even the younger ones were, without exception, friendly, polite, and helpful, and made us feel like valued customers. We will stay here again I hope, and there is even a loyalty card, offering the chance of a free one night stay with breakfast!

Spotless rooms, lovely spa, beautiful breakfast.

Room clean and tidy

Very comfortable room and bed. Everything was spotlessly clean. All the staff were friendly, welcoming, and courteous. Food was very good. Spa was excellent

The room was clean and comfortable. The only thing is that the room access card felt to work and we were on the last corner of the hotel. They should advise not to put it near the mobile.

we did use the spa but did use the pool area > in average condition. The staff were very friendly. The continental breakfast was good. The selection of cheese and met good be expanded. You had to pay for a cooked breakfast. The cooked breakfast had small portions. The breakfast staff were very friendly..

Great staff ( susie ) . food was fantastic. only thing missing would say, i thought we should have been informed that there was work going on and a wedding. Definitely will be back .

Lovely old hotel in a charming part of the New Forest. Enjoyed the spa.

Lovely relaxing night away. Comfy bed, clean room.

Spa and rooms were excellent!

The Spa was excellent. Girls were lovely and well trained. The only criticism I have is the Hotel is not geared up for Solo’s. I am widowed, have visited before with my husband and have fond memories of a happy time. This time I stayed for a week on my own. On arrival there was a bottle of Prosecco in the room, with a note addressed to me. They had left two glasses which made me feel sad. There was never a table laid for one person . Each time I was led to a table it was always laid for at least two. I think a little more thought could go into where they place single people.

A very enjoyable 3 night stay at Carey’s Mānor Brockenhurst whilst my husband took part in a New Forest Bike Ride. We have stayed here before& have always had a pleasant time. Staff are very friendly & the hotel is very well placed for walking the surrounding forest areas. The spa at the hotel is also an additional plus which can be used free of charge if you are staying at the hotel although you have to pay extra if you have a massage etc - swimming pool & sauna etc are free

Great great food, ate in both the Zen and Cambria restaurants. My partner loved the massage that she received. Helpful and friendly staff. A real gem of a place. Hopefully, at some point, they can open up the yoga to hotel residents.

The pool, sauna closed at 8pm. This is too early to enjoy after dinner. Extended hours would accommodate more use. Often, there was no staff at the front desk while guest waited for check in or check out. Suzy was the most consistent and available staff at the desk. Excellent interpersonal skills.

The rooms were outdated, especially the bathroom. Bed was comfortable, nice gym and pool. Breakfast was expensive for hot food. I would not recommend as a VIP property and the cost is high for what you get.

Great stay will certainly return a little disappointing about breakfast but restaurants excellent. All staff helpful and courteous.

The property is in need of some love. No AC in any rooms. The property feels old and dated. The spa area and facilities felt old, dark and dingy. The food options for breakfast were limited, and even the cooked food that you could order was average, absolutely 0 love going into the cooking. The overall quality of this hotel is more like a 3 star trying to be a 4 star. With a bit of investment and care, I think it could be a beautiful place. Until then, it’s stuck in the year 2000 and needs modernising.

Near amenities and pleasant surroundings

Excellent check in. Spa was fantastic. Very professional but friendly staff.