支払った価格に見合わぬ、とても気分の悪いサービスしかできないフロントがいる。 たまたま見知った白人への対応ぶりは、私が受けたものとまったく異なる心地よいものであった。

On check in we were given a leaflet, on it said that there may be events on the weekend with some possible noise until late. We unfortunately were given a room that was directly under the dj table. After that was over other residents decided to continue the party in their rooms, some even decided to run up and down the corridors. At 4 am a woman started screaming at a man in the corridor until both were removed by the police apparently. If you want an eventful night it’s great but if you actually wanted to sleep forget it! Will be looking for a quieter hotel on our next visit to Birmingham.

Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.

Room

Sad to say the bed was rereibly

Room okay, good sized window. Fridge a bonus. Bed good but had better. Size of room is good. Receptionist a little rude when enquired about milk. Fire alarm went off so we took the 17 flights down to reception, to be told "Its probably a false alarm you can just go back in if you want?" Not sure how safe that would have been if it was a true alarm.

Filthy place bed is beside Rentokil equipment , carpets disgusting. DONT STAY here appalling. Breakfast presented on an absolutely filthy piece of SACK

Awful stay Paid £20 for “romantic petals” and swan towels on the bed which looked cheap with fake petals that you will clearly reuse Bed uncomfortable with springs poking out Extractor fan loud. Asked reception how to turn it off. They first said you can’t, then said it would turn off after the light was turned off. They sent a man up to have a look. The man smelt of weed, flushed the toilet and turned the shower on. He had no idea how to turn the fan off so said he would ring someone and come back. He left the shower running and never returned. Could not sleep due to sound of fan and the room being full of light as the curtains didn’t meet giving huge gaps for light to enter and flood the room. Awful experience. Would never stay again. Ruined anniversary.

The room wasn’t spotless but it was clean. Staff were lovely. Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.

The staff were amazing every part of the hotel. So kind and lovely to guests greeting them at every opportunity. The bar atmosphere is so engaging and the dj was brilliant. The views are splendid! Unfortunately the Air con was flashing error upon entry but room at that time felt ok but by time I got back late the room was so cold and there was no one on reception to ask for help to see to the error so I had to use the tiny electric radiator which did not warm up the whole room. Having shower caps available would have been so useful.

Needs a refurbishment

Clean room, incredible view. Only small issues were comfort of bed and lack of a decent coffee machine at breakfast.

Good location, big room. Could do with a deep clean but good value hotel. Breakfast very good.

It was nice but parking was horrible to work with

Clean, well provisioned excellent views.

Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.

Air conditioning is broken and does not work in overheated rooms

Nette kamers, mooi onderhouden. Vriendelijke mensen bij de receptie. Op loopafstand van het centrum van Birmingham

Nice room, really handy for the waterfront establishments and the Mailbox. Easy walk to Grand Central station and the Bull Ring. Only problem is the air conditioning does not work, however we were provided with an electric fan without any hassle. Would recommend and would use again.

As soon as I got out of the lift I realised this was not what I was hoping for. THE most uncomfortable bed too; so soft and saggy. Shame as in a good location.