Helpful service. No problem lending me iPhone charger

We’ve stayed a few times at Hotel Indigo. Since our last visit the hotel has been refurbished. Reception & bar looking nice. We stayed in corner balcony room this time. On arrival staff lovely as always. Room was very spacious & modern since the refurb. Super comfy bed. Unfortunately the hotel would benefit on further checks including house keeping & maintenance. There were quite a few long black hairs on the floor & dust on surfaces. The balcony was huge but quite a bit of wasted space as only had a small table with 4 chairs. A couple of slabs were loose & table looked like it hadn’t been cleaned in a while & lots of bird poo. The lighting in the room is dark & could do with ceiling lights in main bedroom. One light was out in bathroom. We had no housekeeping on our second day & had to request toilet rolls. No clean cups, glasses, towels, tea & coffee or bed making. We were out all day & by time we returned we didn’t see the point of pointing this out. Hotel is in a great location. Parking £15 daily & staff friendly. Needs a few tweaks to improve.

One slight complaint. The room wasn't fully cleaned .Bins not emptied,,one set of towels not changed . .

Great location, and terrifically helpful staff. Thank you!

Great room, air con was a blessing during the heatwave. Great location close to lots of places to eat and the station. Fridge int he room was super helpful. Gym was good, staff really friendly. Would reccommend

Genuine king size beds are very comfortable. Good location, Convenient car parking next door. Helpful reception staff.

This hotel exceeded our expectations in every way. From the initial welcome from the staff all the way through to us checking out, our stay at the Indigo was first-class. Both our room and all the public areas were very well maintained and had an exceptionally high level of cleanliness. The bar / cafe in the foyer was light, bright and comfortable. I cannot praise this hotel and its staff enough. Highly recommended.

Staff were Courteous and professional. Room was modern and clean. Amenities were excellent

Spacious quiet room m, centrally located

Clean, central and a lovely breakfast could fault it.

Perhaps because of its location, the environment is not quiet. It seems there is always a party going on outside. If you are the type who gravitate towards crowd, this can fit you well.

Close to train station. No coffee in room. They charged me a “special rate” of £17 for breakfast on check in, saying it would cost more the next morning. Cost of full English is actually £13 on the menu. Restaurant is okay for drinks. Food appears to be from take out off site.

Great place to stay, great location - walking distance to all amenities. Fantastic breakfast, friendly and helpful staff. Highly recommend.

Great breakfast.

Super clean, modern hotel and rooms. Staff very helpful. Comfortable, spacious rooms.

Room was well equipped, clean and comfortable. Breakfast was very good and the staff were very friendly.

We had a major issue where we were kept up the majority of the night due to excessive noise from another room. I explained to the hotel in the morning and they were aware as had another complaint, but they would not offer me any of my money back because I didn’t call them during the night. I feel this is not fair, as all I wanted to do was try to sleep, so ringing reception was not the first thing on my mind. I would like someone to contact me to discuss. On a seperate note, the hotel is lovely, with good parking & nice finish/decor. The staff I dealt with when checking out dealing with my complaint, let the show down. They lack empathy and really didn’t want to help me.

Lovely stay, perfect location

What a lovely Hotel Central to everything we needed. Very clean and Staff were all Amazing so Friendly & Helpful. A definite Hotel chain I would use again. Having previously stayed this year in the York Hotel Indigo which was also lovely and why I chose to book this one in Newcastle. A bonus being a fridge in your room x

Quick check in and check out. Good location