Helpful service. No problem lending me iPhone charger

Easy check in. Good spacious room

We paid for king size and were given 2 single beds. Everything else was great

Lovely check in staff, really good shower, comfy beds.

Love this hotel - very clean and newly refurbished rooms, cracking breakfast, comfy beds, good gym and friendly staff. I always choose to stay here when in Newcastle.

Room was nice, in good conditions, plenty of commodities within the room and bathroom, friendly staff at the bar and reception, great breakfast, however, coffee/tea mugs and teaspoons were dirty, on 1st night mc I requested fresh cups, all good, second day, room was made to standard but used cups were left in the bathroom with water and no clean cups for the next day, nor herbal tea bags replenished :/

Nice gym, served breakfast not a buffet.

Staff were great, room was great. Commensurate to price

Clean and spacious room. Quick and easy check-in.

Friendly staff, clean modern room, well positioned in the city.

Excellent

Staff very helpful , excellent hotel

Room was spacious, receptionist at night and the ladies who served breakfast were great.

Room looked clean until we looked under furniture for missing gloves only to find several days worth of dust,bottle corks etc lying Breakfast staff were excellent, food average. Reception staff unhelpful about lost property.Several problems with door key cards failing. Great area though, handy for train station,shops,restaurants,quayside.

Staff very friendly and lovely room

Clean room, very friendly staff and excellent location for local amenities

Lovely room and helpful staff

Couldn’t comment on breakfast, left before it was served. Room was very comfortable, very clean and plenty tea, coffee, water and the biscuits in the room were a nice touch. Definitely would stay again.

Great location

Clean & comfortable rooms.