The hotel staff were generally friendly (before I check out), and I appreciated the cleanliness throughout my stay. However, my experience on the second and last day was disappointing. My laptop in the room has a crack on the display after I returned from my day trip. Also after checking out, I returned later to pick up my luggage before heading to the airport. At that time, I asked to use the washroom but was told I couldn’t. The unfriendly communication on the last day left a negative impression and lowered my overall experience.