The rooms are very well located. Plenty of restaurants within walking distance and giving you a range of cuisine choices. The metro is 10 minutes away and easy to navigate. The room we booked was spacious, beautifully decorated and comfortable. It had a mini fridge which helped me so much in preserving my diabetic medication. Great, big bed and wonderful shower pressure, as well as a couch and large television. The room attendant was very helpful and very friendly.
My criticism centres around two things, the mechanism for the room’s lock and the shower door which initially did not close properly, allowing water leakage. Without needing to enter into details, my experience in asking for help sorting these issues, was met with a ‘there’s a trick to these two things and you (the guest) should have known this’. I’m paraphrasing. Showing us how to sort them inferred the onus was on us, the guests…No. We paid for accommodation that should have worked.
The other thing is that the room does not have air conditioning and because of the outside heat, it does get very stuffy. The windows can be opened to let the cooler evening air in, but because Casa Oliver is situated on such a busy main street, with a busy park across, the noise makes this very difficult if not impossible. The fan provided does help somewhat, but not completely. Air conditioning would solve this issue.
The breakfast is highly recommended and the kitchen staff were incredibly friendly and helpful.