レイトチェックアウトの際、電話をかけなければ、鍵を入手することができない。海外の客が滞在することを想定しておらず、ホテルのサービスとしてはかなり不足がある。価格から言えばホテル並みではある。こうしたシンプルな形のサービスで十分な客もいると思うが、サービスが限定的であることをより開示した方が良いように思った。

Fチェックインの情報が送らてこず、何度電話をかけても通じませんでした。結局、日本のHotels.comにかけて何とかなりましたが、電話代が非常にかかりました。またデポシットを請求するメールが届かない複数届きました。内容はしっかり見ないと金額が異なっています。建物は新しく静かで快適です。

Great staff very comfortable and convenient

Good amenities, friendly staff and location

陽台面對一片樹林，有很多鳥類

Room ok. Staff ok

Convenient and flexible

Hotel looked in need of significant renovation. There were stains on the lobby furniture. In my room there was a spill in the fridge that had not been cleaned up, and there were stains on the carpet. The lack of power points made it difficult to charge my electronics. The bathroom looked worn out, and the bathtub had dents and cracks in the enamel.

Everything we needed for an independent stay

Bathroom taps need attention Website could detail inclusions in room

The bathroom was pretty old and grotty. Bath tub stained. After hours check in was a bit of a hassle too. Signage for where to park while checking in was hard to see in the dark and I ended up going round the block. Then not clear where to go in the car park etc. I was very tired and every extra difficulty was a bit mick! Also we asked for two rooms close together and they were quite a long way apart which made it difficult when staying as a family.

Handy location

The property was absolutely filthy, the room had so much dust in it, the pool looked like it had never been cleaned, the car park had a bunch of old damaged cars in it and there was rubbish all around the car park. The room had a disgusting stale smoke smell which made our clothes smell, the cutlery and crockery was a mis-match of different styles and the paint was flaking off the walls onto the carpet. There was a food stain on the cupboard just left there from a previous guest, the sheets had old food stuck to them and it was a disgusting hovel. I took photos to share if I can somehow post them somewhere. For your reputation, please Expedia, remove this property from your website.

The staff on duty on the 27/9/25 to 28/9/25 was very helpful and professional. The room was perfect and self contained ( that was what I was impressed about.) You rarely have self contained units or rooms this days. Wouldn’t mind booking Nesuto in the near future soon.

Great stay out of the city and so nice sleeping amongst leafy suburb. Had a great sleep minimal noise and comfy with kitchen set up. Parking underground mostly empty, thought it prob should have been free considering. Overall good stay.

The room was well equipped and comfortable. Friendly front desk and easy, secure parking. But some maintenance is required - cockroaches in the dishwasher, balcony door was hard to close and lock, carpet needs cleaning and toilet paper and soap holder fittings need to be resecured.

Adverage property. Price point good.

Good.

Great location.. nice and clean.. friendly staff

Check-in had to phone, didnt have my resevation. Nervous wait for someone to assist. Checkout was frustrating. Dropped key in box, then realised need key to get to my car via lift. Luckilly could fish out a key to get out. Nice place but communication was lacking.