レイトチェックアウトの際、電話をかけなければ、鍵を入手することができない。海外の客が滞在することを想定しておらず、ホテルのサービスとしてはかなり不足がある。価格から言えばホテル並みではある。こうしたシンプルな形のサービスで十分な客もいると思うが、サービスが限定的であることをより開示した方が良いように思った。

Fチェックインの情報が送らてこず、何度電話をかけても通じませんでした。結局、日本のHotels.comにかけて何とかなりましたが、電話代が非常にかかりました。またデポシットを請求するメールが届かない複数届きました。内容はしっかり見ないと金額が異なっています。建物は新しく静かで快適です。

Very good value

Great undercover parking.

Clean room, undercover parking, handy to shops and eateries and also railway station. Full sized fridge. Room getting a bit tired and only just enough room for two suitcases.

Aircon from 70s no towels tv from 80s no internet

Clean room . Excellent staff , very quiet hotel . Very comfortable bed .

Quiet and easy to use. Shower mould should be removed

Clean and compact room with great water pressure Not enough power outlets especially near the bed Fun visit from local sulphur crested cockatoos

We recently stayed at Nesuto Apartment Hotel Pennant Hills for 7 nights. While the apartment itself was spacious and the rooms were a good size for our stay, there were several issues that impacted our experience. Unfortunately, our room was not serviced at all during the week. Towels were never changed, and we had to call and request clean ones while the used towels remained on the bathroom floor for the entire stay. This was disappointing and not what we expected from a hotel stay. The windows were locked, which meant we had no access to fresh air or ventilation. Additionally, the dishwasher was dirty upon arrival. The buttons were visibly filthy and could have used a proper disinfectant clean to remove the built-up grime. On a positive note, although reception calls are directed through a call centre, the response to our requests was prompt once we made contact. Overall, the apartment was comfortable in terms of space, but improvements in housekeeping and cleanliness would significantly enhance the guest experience.

Aircon didn’t work properly, to compensate another cooling machine was put in the room which just spread dust, tv channels were non existent so you couldn’t watch tv at all, room not cleaned properly: super dusty behind the bed and with beer bottle tops, bed was uncomfortable. Food smells from people cooking food means not good ventilation. Rapidly ageing room and hotel

Great staff very comfortable and convenient

Good amenities, friendly staff and location

陽台面對一片樹林，有很多鳥類

Room ok. Staff ok

Convenient and flexible

Hotel looked in need of significant renovation. There were stains on the lobby furniture. In my room there was a spill in the fridge that had not been cleaned up, and there were stains on the carpet. The lack of power points made it difficult to charge my electronics. The bathroom looked worn out, and the bathtub had dents and cracks in the enamel.

Everything we needed for an independent stay

Bathroom taps need attention Website could detail inclusions in room

The bathroom was pretty old and grotty. Bath tub stained. After hours check in was a bit of a hassle too. Signage for where to park while checking in was hard to see in the dark and I ended up going round the block. Then not clear where to go in the car park etc. I was very tired and every extra difficulty was a bit mick! Also we asked for two rooms close together and they were quite a long way apart which made it difficult when staying as a family.