Horrible stay at this hotel, the worst experience I've had and I travel a lot. After unpacking everything and getting ready for a shower we found a RAT in the shower. Obviously the hotel is situated where there is a lot of vegetation and we figured it could be a one time thing. They gave us another room, luckily without rats, but surprise, the morning after we saw 2-3 of them eating food scraps in the corner floor of the restaurant near the buffet!! About 2 meters away from the staff sitting and having coffee, having obviously dropped food and left it there. Needless to say stay away from this place unless you don't mind the rats everywhere. We told the reception about it and the reply was "yes, we know about the rats but we try to control them...".
Also very important to mention is that this hotel is far from everything, it will cost you 4-500bahts one way to get just about anywhere (so a hotel closer to the center but more expensive would be worthwhile)
Finally we almost missed our tour in the morning because they tried to reach us but nobody was at the reception even after 7am. I had to run around to try and find someone.
The only positive thing is that the decor is really beautiful, with flowers everywhere and a nice pool.
Ruined our stay in Phuket.