スタッフの方は、いずれも親切な方が多かったです。 一方、施設や部屋の質については、カンクン内の同ランクのall inclusiveホテルよりも劣っており、景色や海の綺麗さも、ホテルエリアに比べると、かなり劣るものでした。また、ベットのダニが酷くて、辛い思いをしたので、そこはぜひ改善頂きたいです。

El hotel está impecable, el servicio y atención del hotel de mejor

Property and views are beautiful. Staff are very respectful, competent and available. Food at all the restaurants is very good and miles better than the restaurants off property. Mucho gracias!

Amazing environment all around. Arquitecture, spectacular views. Huge rooms very nicely decorated and comfortable Staff incredibly friendly and attentive Best hitel I habe ever stayed at!

El personal es muy amable y la atención en general fue muy buena. Las instalaciones en muy buen estado. El Spa es extraordinario

The rooms are always immaculate. The staff is friendly. The ambience is unmatched.

La habitación, los servicios extraordinarios, las traslados entre áreas en carritos, la comida deliciosa y los meseros hacen un servicio impecable.

The room was comfortable

Fantastic

The entire facility is exceptionally luxurious. Our suite was spacious, well laded out. Lots of staff; well trained. The grounds: vast and super well laded out; enjoyed just laying out by the water, watching the horizon across the Caribbean.

The most amazing resort

Definitely

Llevo diez años visitando este hotel y ha bajando la calidad y servicio del personal

We had one of our best stays there. All the staff, especially Christoper did an amazing work. All the resort is very well maintained and the service and food are excellent. Swimming pool was our favorite since the beach and the water weren't great. Highly recommended for relaxing with Family and kids. Thank you Nizuc for our wonderful visit.

We traveled as a couple for a relaxing, quiet getaway, and it truly felt romantic and peaceful—exactly the escape we wanted. We stayed in the Private Pool Villa, and it was incredibly private and made the trip feel extra special—especially with the butler service, which was such a nice touch. If you’re visiting as a couple and want to keep things adults-focused, I highly recommend spending your time at the adult pool and dining at the adult-only restaurant. Overall, I honestly don’t have anything negative to say about the resort. The only drawback was breakfast—the kids crying and screaming was literally every day, and it could be pretty distracting. There wasn’t an adults-only breakfast option, so if there had been another place to go, we definitely would’ve chosen the adult side. That said, we noticed when we sat outside at the restaurants, it seemed like there were fewer (if any) young kids around, and it felt much calmer. If you want to avoid kids as much as possible, stick to the adult areas and choose outdoor seating when you can.

Impecable la habitación y el personal increíble

El conjunto de todo; hotel muy espectacular

Great place!

La habitación no fue lo que esperaba, ocurrieron varias fallas en la habitación (no abría la puerta cuando llegamos, había un foco roto dentro de la alberca, uno de los días la puerta estaba abierta de par en par cuando regresamos…. En general todos los días hubo detalles

El lugar es divino la bahía en la que está se disfruta muchísimo en familia !