This is long but read before staying here! Most bad places are bearable because they are cheap and cheerful, nice staff, etc. This place is not cheap, not cheerful and the staff actually hate you. To begin with there are 3 buildings and they put you in the terrible one not in the pictures. If you want a towel they charge you 200 baht along with a 200 baht deposit. Then if you want to extend they will not let you extend at the same price you booked, they want 450 baht which is way overpriced for Phi Phi, I had to rebook online in front of them. (A mistake I know) The air con, like most places in Phi Phi isn't 24/7, however one of my friends got 3rd degree sunburns and they would not turn the air con for her. After telling me it was "their policy" she quickly said 500 baht which is very terrible, like seriously? Then they made all of the people in my dorm move to a bigger dorm so they could save money for when they do put the air con on. The only reason I was extending was because I don't want to move my bags (great). The one staff that turns off the air con gave me in particular this dirty stare every time we crossed paths like seriously it was a death stare into my soul. Literally no reason had not interacted before. The pool parties are great on the days they are free for everyone but they are free for everyone so you don't need to stay in this hotel for it. Oh and the wifi sucks.