アーリーチェックインを頼んでいたのに、掃除の都合と称して約2時間もロビーに待たせました。他の客さんも待たされてましたが、サービスは良くありませんでした。

This hotel is good cost of 4 stars hotel. The room is keep good crean service and good brekfarst everye days. I was stay on this hotel 4 day. When weel come to Istanbul I can want stay this hotel again!

Grand hotel, good facilities. Good sized restaurant for breakfast, lunch and dinner. Spa facilities were clean and quite empty so often had it to yourself. Staff were not the most pleasant. Only nice thing was the lady let me check in quite a few hours early which I was massively grateful for. Staff were quite blunt in their replies, not reciprocating my good mornings or hello, just answer my question so felt like they wanted me gone quite quickly. Room was clean and changed daily. However, the views are deceptive as compared to on their site. Window was beyond filthy. The dirt on the outside of the window gave a brown filter to the outside world. It is also located quite far from main areas like Fatih, Taksim etc so unless you have a reason to be in that location I wouldn’t advise people to book here. Also unsure if the hotel has specific ties to medical/dental centres as there were quite a lot of people with nose jobs, hair transplants and even face lifts which was not pleasant to see when having my breakfast and I am a nurse! Overall okay but would not stay here again

The buffet was excellent. The room was clean, well ventilladed. I loved every second.

This hotel air condition (AC) doesn't work, and the kids’ family pool was empty and unavailable during our stay. The breakfast was only average, and the staff were especially rude and uncooperative. Toilets are full of stains dirty. Overall, this does not feel like a true five-star hotel, as the amenities and facilities do not match five-star standards.

Far iç geldim gayet rahattı rahat ettim temizdi teşekkür ederim

Hotelkamer had wat onderhoudspunten maar fijne bedden en goede douche. Behulpzaam en vriendelijk personeel.

Chambre ok personel assez satisfaisant le spa est moyen , le jacuzzi n etait pas disponible de tout le séjours !!!!!!

Totally disappointing

Totally disappointing

Totally disappointing

Very nice

Bu otelde yaşadığım deneyim, “5 yıldızlı” ibaresiyle kesinlikle örtüşmemektedir. Öncelikle odadaki yatak son derece kalitesiz ve konforsuzdu. Aşırı yumuşak ve deforme olmuş durumdaydı; sağlıklı bir uyku uyumak mümkün değildi. Ayrıca odadaki televizyon çalışmıyordu ve bu durum konaklama süresince giderilmedi. Otelin konumu ciddi bir sorun. Çevresi tamamen sanayi/fabrika alanlarıyla çevrili olup, sürekli gürültü mevcuttur. Bu durum hem dinlenmeyi hem de konaklama kalitesini doğrudan olumsuz etkilemektedir. Daha da önemlisi, dışarıdan verdiğim yemeğin odaya çıkarılmasına izin verilmedi. Kurye yukarı alınmadığı gibi, otel personeli de yemeği odaya ulaştırmayı reddetti. Bu, hizmet anlayışı açısından kabul edilemez bir tutumdur ve müşteri memnuniyetine verilen önemi açıkça göstermektedir. Bu noktada şunu açıkça belirtmek isterim: Sunulan hizmet, ödenen ücret ve “5 yıldızlı otel” standardı arasında ciddi bir uyumsuzluk vardır. Olumlu olarak yalnızca spa alanı ve kahvaltı çeşitliliği kabul edilebilir seviyededir; ancak bu, genel olarak yaşanan olumsuz deneyimi telafi etmemektedir. Kısacası, bu otel beklentileri karşılamaktan uzaktır. Aynı hatayı yapmamak adına konaklama düşünenlerin bu durumu dikkate almasını tavsiye ederim.

Super bequeme Betten und hilfsbereites Personal

Alles bestens nettes Personal gerne wieder

Sitedeki oda ile gi

Great price great staff great amenities!!!

Clean Room Wonderful staff very nice activity person who gave me ideals on how laces to go and visit !!

Overall services are very good specially morning breakfast

Room was in good condition, but more dust.... complained to reception, they come and clean it.