We arrived quite late at night, bone tired and just wanted to sleep. I booked two rooms and was initially given two rooms which are far from each other. Fine then, I don't really mind but then when I got to my room it was so hot I found it hard to breathe. Called front desk to ask how to adjust the temperature as the window couldn't be opened (this is in the middle of winter) and was told that they would adjust it from their side and I had to wait ten minutes. Waited and still so hot I couldn't relax. Finally front desk told me to just move room and ended up in a room next to the other room that I booked, meaning that they could have put us next to each other the whole time but opted not to, which is petty and not very nice in my opinion. Room card key kept failing at the elevator I had to replace them twice. Seats at the reception near the station exit were very uncomfortable, which I suspect was intentional to chase away guests who would sit there while waiting for the train, another petty thing about this supposedly luxurious hotel I just couldn't tolerate. This is the second disappointing Accord hotel I've encountered whilst in Europe. Will think twice before booking one of those again.
