I struggled with this one. The staff were great, the bed, albeit a little soft, was quite comfortable. Linens were nice. The breakfast was quite good, The reason for 2 stars is only due to almost NO HOT water. We booked a 3 night stay in a deluxe room on the 3rd floor. #5. I was only able to have one shower with some hot water. My wife boiled water in the kettle and tried to clean up in the bathtub. They do say it takes five minutes for the hot water to come, but there was essentially no pressure (only an trickle) and throughout our stay with the exception of one time, hot water never came. We tried early morning , afternoon and evening to take a shower. It’s too bad because there’s a beautiful bathtub in this unit. I spoke to the staff a couple times about the issue. I heard it’s a common issue. I do you like the hotel, the view from the roof and our room, the staff…however, having a shower and getting cleaned up on a daily basis is important.

Très bien !!

A/C was good; room was clean; refrigerator in working order

The hotel was lovely, the room was clean and comfortable, and the staff was warm and delightful

The room was spotless and your staff were professional, kind and most helpful.

Staff was very accomodating. Breakfast was good. Room was ample.

Staff was friendly and helpful. The breakfast was good. It was a great lovation.

Expédia is a bad company with total lack of humanity

Gorgeous spacious room, friendly helpful bilingual staff, clean place, superb breakfast

Deserved excellent reputation. Beautiful, clean spacious room, AC works great, delicious breakfast and friendly helpful staff

We thoroughly enjoyed our stay at Casa Galos. Everything was perfect! Florencia greeted us upon arrival and mapped out an itinerary for us. She recommended Maleza restaurant which did not disappoint. Breakfast was included and had a nice variety and fresh eggs. The rooftop was a great addition. The view is fantastic and Pablo at the bar served great pisco sours. Felipe also provided us with some wonderful recommendations. The rooms were very clean and modern. The value for money cannot be beat. We highly recommend it! PS. Street parking was easy to find and free!

Overall, very nice stay. The loft was spacious and furnished nicely. Property was clean, and staff were very friendly. It was a bit of a hike to any of the major sites, but Valparaiso is very hilly.

Nice staff, welcoming hotel

The hotel is in a really nice part of Valparaiso with lots of restaurants within walking distance. The room was spacious and well-lit. The bathroom was also quite big and the shower was really nice. The staff were super helpful and gave us lots of information about the area and places to visit. The rooftop terrace is lovely with excellent views.

Great stay, staff exceptional-especially Felipe. The rooms were quite large, good view and was able to open windows on 3rd floor to enjoy ocean breeze.

寬敞明亮的大廳空間，提供咖啡及茶葉，非常乾淨的客房

Our room was cute and spacious with a great view. Enjoyed the bathtub and the comfortable bed. The staff were all amazing and helpful. Good location. Highly recommend!

Great location in Valpo. All of the staff was very helpful and went out of their way to assist us—stored a lot of luggage for us, helped us bring it to our room, and was very responsive. Breakfast was cooked to order and kitchen staff was also very nice. A small boutique hotel that delivered.

-

Me encantó, grandes habitaciones con bellas vistas la terraza a todo las luces de las casitas y al mar, rico y abundante desayuno, calidad atención