The hotel is located just outside the downtown area, and as with all big cities, there were lots of people who seems to be down on their luck about the place. The only negative comment I have about our stay at the hotel itself is that when we arrived to check in at about 5.15 pm the front door was locked. We spent over 10 minutes waiting on the sidewalk with our suitcases trying to attract the attention of the staff inside by banging on the door, as the note on the door asked us to do. We didn’t feel safe at this point, after a 10 hour flight, it was not what we needed. When the staff member appeared and let us in, there was no apology offered. Anyway, the room was comfortable and clean. The small continental type breakfast was welcome, and the staff we met there and on checkout were polite and friendly. We’d stay again despite the issue we encountered when we first arrived.