The room was super outdated, windows were dusty, we were on floor 1 but the window opened a tiny crack, making the room quite stuffy. The pillows were like empty and so so so soft which means we both slept horribly. I never understand soft pillow, so bad for your neck and there were only 2 so my head was basically on the bed. In modern hotels they’ve really adjusted the pillow thickness as people recognise how impactful they are to sleep. There was a decent parking situation, staff lovely, location lovely, bar area and hangout areas nice. Needs a major renovation imo to make it a top location again. The rooms are just a bit outdated.

No

Lovely bedroom, very comfortable and quiet, great location for Ouseburn & The Cluny.

Just a fab place! Lovely stay

Great hotel and brilliant staff. Stayed with our dog so that was convenient. He was not allowed in bistro so we had to eat in the bar that only hd aofas and low tables so not the easiest. Would have been helpful to have some high stools or tables.

Friendly helpful staff, clean classy room

Great stay in a great building. Near the Quay side but relatively quiet

Very friendly staff who even allowed early check in. The room was spacious but felt like it needed a bit of an update, decor felts a bit worn. The room layout was strange too with no separate bathroom, the shower was on one side of the room and a bath and sink on the other. Toilet was separate. The shower kept dripping in the night which kept us up as it was in the room. There was also quite a lot of road noise, but I am a light sleeper. Breakfast was decent although limited, but we were the only ones there when we stayed, so limited choice made sense. Overall, it was fine, but not what we expected for a Hotel du Vin.

Nice area, and well situated for Ouseburn and Quayside. A very handy bus stop right outside the hotel that took us to the centre of town. A lovely hotel!

We had our wedding reception here and then stayed over that night. It was all excellent. The staff were really good and super helpful. The food for the reception meal was fantastic. The room was super comfy. I highly recommend this hotel

Great location, and good hotel but parking is an issue

Receptionist David was charming and professional checking 4 of us in … joey on the bar was a STAR and interacted brilliantly … rooms well equipped but good do with a deep clean and polish, courtyard and bar spotless and generally a nice place to relax with a 15 min walk into town if you e long legs !!

NA………………………………………………………..

Good hotel with great views of the bridges over the Tyne. Helpful staff and good food in the restaurant, but breakfast well below par. Poached eggs were hard and bacon over cooked. Extremely disappointed with the cleanliness of the room. Considering the price paid I would expect the room to be spotless, which it was far from. The overall cleanliness of the bedroom was poor. The handrail in the upstairs bathroom was covered in dust and obviously hadn’t been cleaned in weeks. You could also see hand marks in the dust on the girders, and the pipes in the downstairs bathroom were water stained ( again hadn’t been cleaned for a while). The mirrors were also smeared, smudged and the frames were again dusty. Overall not what I would expect from a 4-star boutique hotel.

Great hotel, great price. Breakfast was exceptional.

Great location. Limited Parking @ £15 p/n Breakfast @£23 per person we felt was is extortionate, so we declined. Aside that, would recommend for ease of access to Quayside, Ouseburn etc.

Always one of our favourites. Staff are always amazing, restaurant and bar are beautifully done and the rooms are so individual to other hotels, they have personality and you feel fully relaxed.

Hotel is stunning I stayed in Cristal suite was spectacular bed was massive, staff were very friendly and informative If there was one negative it would be the food in the Bistro I order the Poussin Basquaise which had very little meat on the bones and sauce tasted like a tin of tomatoes had been waterer down no seasoning, my breakfast in the morning had black pudding that was burnt on one side I couldn't even cut through it. I will stay again but may eat out next time.

Lovely hotel , staff very friendly room had everything we needed and tastefully decorated . Breakfast great and freshly cooked on order. Would have been nice touch to have had complimentary biscuits with our tea and coffee supply in our room like other hotel chains but apart from that we had a wonderful stay and will return.

Lovely room. Enjoyed our evening meal in the bistro and breakfast. Had a lovely walk to the Baltic Mill along the river.