Lovely hotel , staff very friendly room had everything we needed and tastefully decorated . Breakfast great and freshly cooked on order. Would have been nice touch to have had complimentary biscuits with our tea and coffee supply in our room like other hotel chains but apart from that we had a wonderful stay and will return.

Lovely room. Enjoyed our evening meal in the bistro and breakfast. Had a lovely walk to the Baltic Mill along the river.

Good hotel, fairly dog friendly, good location near Ouseburn. Very nice and spacious room.

Lovely hotel and great staff. Stayed here a few times now and never disappoints

Room was lovely we took advantage of £12 upgrade offered a couple of days before . Roll top bath a real treat ! Staff lovely and sent birthday card and vouchers for a drink as was husbands birthday . Bar / lounge are lovely . Didn’t have breakfast as felt it was very expensive at almost £25 per person ! Excellent bakery just 5 mins walk away with fantastic pastries / sandwiches and coffee which was perfect ! Rye lane bakery . 20 walk into Newcastle the quayside which was perfect . Would stay at hotel Again !

Excellent hotel. Very well appointed, comfortable bed and luxurious furnishings. Very friendly and capable staff. Very good food and drink options. I thoroughly recommend and look forward to returning soon.

Very nice hotel in all aspects.

N/a

Didn’t have breakfast

Outstanding room and hotel

I had a really bad back and was forced to stay in my room all day and a young lady cleaner was very kind handing in extra milk/tea etc and offering to get me more pillows or anything i may need to ease my pain she was just lovely and thoughtful

Helt perfekt. Manglet en gym, men veldig fine steder å løpe rett i nærheten

Great stay and all the staff specially at breakfast were great...

Nice hotel, good location although a little walk from the city. Strange check in system - offer potential upgrade in advance which is never mentioned when checking in.

Room was amazing and staff were brilliant. An idyllic break.

View from the room was beautiful overlooking the river and bridges. The room was clean and tidy with great amenities. Staff were friendly and attentive, nothing was too much to ask. Would definitely return.

Room was beautiful, spacious and clean, the bedding was exceptionally good. Staff were lovely and friendly and very approachable. The Signature Suite definitely hit the mark and would love to stay there again.

Beautiful hotel, spacious and spotlessly clean room, amazing breakfast, great location, excellent staff

Perfect room everything we needed I’m just the right places

Room was cold and heating wouldn’t go up. Main room lights didn’t work either. Very draughty and sparsely decorated. Dissapointed overall.