Comfortable but rather tired! Plug in basin did'nt work; pull cord on bathroom mirror only a couple of inches of string left, windows only opened a few inches and badly needed painting, remote control for TV unreadable. Staff pleasant and helpful, meals good and public areas clean and airy. Room 205.

Excellent service from the porters really lovely I didn’t get her name but she was so helpful and really looked after us. I would definitely stay here again. Excellent location.

Good breakfast choice

A beautiful hotel, ideally situated close to shops the princess theatre and beaches so much to see and do

We had a slight hiccup when we first arrived but this was resolved quickly and efficiently. Our room was large and airy with superb sea views.

It was hot , and the lunch was one hour late, and it was lovely.

Lovely old style hotel with great staff. Very comfortable bed. It was evident that the hotel is under going restoration, which is good and nice to see such investment.

The

Staff were so helpful and wonderful. Beautiful spaces and people.

Dated hotel and very expensive restaurant for the very little portion sizes.

Helpful and friendly staff, lovely locale, and great food in the restaurant

Very friendly staff, lovely size room and a lot of freedom within the hotel

Lovely atmosphere and great breakfast.

This was our second day at the hotel. It was a delight to meet with staff members who remembers us from last year. Everyone is very friendly. The atmosphere is one of calm and professional bar staff and restaurant staff providing good quality service. Our room was well maintained and it’s obvious that the Hotel is undergoing some amazing refurbishment but this does not impact on standards. We look forward to coming back later in the year.

The room was very worn and dated. Stained carpet, the curtain pelmet was grey with thick dust and cobwebs. The general hotel main areas were good and the location excellent. Nice breakfast. Swimming pool was murky and the chlorine burned your eyeballs. That was if you could actually get in it 3 times we tried and it was full of school kids screaming and jumping in so we gave up and left. Changing rooms are dirty and full of hair. Overall quite a disappointment and wouldn't stay here again.

Clean room - great staff

The total experience from arrival to departure was made extremely enjoyable by the interactions with the hotel team. From reception to bar and dining room staff, everything was just as I expected from a hotel of this standard. High standard of cleanliness of the room, good facilities, with a very comfortable bed.

Schönes uriges Hotel

Based on this stay, as we’ve been before, loses 1 star for slightly lower breakfast quality than previous. Likely due to being busy and our stay between Xmas and NYE. It wasn’t bad but we’ve had better hot food before. Room was an upgrade and extremely spacious however be aware you hear the upstairs guests walking around. Fortunately they weren’t dancing the night of our stay as it was 1:30 in the morning when it woke us up. Charging points made available on request. Had to move one guest as both spaces occupied by non-EV’s. Not an issue and easily sorted. Staff pleasant enough dealing with a very busy night. No bad experience here for us. Overall great hotel for our stay, place hopefully will get some more investment, a lick of paint here and there (bedroom windows paint flaking) and perhaps a new carpet or two.

Clean comfortable room, lovely hotel stayed for New Year beautifully decorated. Staff friendly and helpful. Ideal location for train station and town. Going through renovation some areas are tired looking but this didn’t impact our stay. Food in restaurant was good, although the set price menu advertised throughout the hotel was not available which was disappointing and we only found out once we were seated in the restaurant. We will definitely be back for location and hotel are lovely