とても親切してもらいました。 とても安心で安全なホテルです。このホテルはプライベートなドライバーと契約していて、定額で安心して移動できます。

The staffs are very kind, nice and helpful. They helped me a lot of things. Also the hotel is very nice design. I highlly recomend to stay at this hotel.

空港からタクシーで行きましたが、ホテル近くで渋滞しており人通りの多さが分かりました。公園の隣にあり分かりやすいです。周辺地域はレストランが多く、ホテルがあるConstitucion通りは夜でも歩けます。 スタッフはフレンドリーで英語で用事を済ませることができました。 2階にゲスト用のラウンジスペースがあり、フルーツとソフトドリンクが24時間楽しめます。 ベッドは大きくリネンやスプリングの状態も良く快適。 スーツケースを広げるスペースはありませんでしたが、部屋の広さは十分でした。 コンセントも多数あり、wifiも快適に繋がりました。 シャワーは温水の圧が低いのが残念でした。 朝食は種類、味ともたいへん満足でした。 このエリアに宿泊する際には、また利用したいです。

Very good hotel. Only restriction for elderly peolpe: no elevator.

Beautiful property in a wonderful location. Loved the wine in the evening.

Gostamos muito do Hotel Castillo Rojo por sua arquitetura, história, localização, dependências, serviços (equipe engajada, atenciosa), ofertas (chá, água, café, vinho) etc. Cama confortável, chuveiro ótimo. Agradecemos!

This is a gorgeous hotel with exceptional service. Our room was large and comfortable. The entire historic property has been lovingly restored and is beautifully maintained. The staff is friendly and helpful. The breakfast was included in the very reasonable room price and was delicious. They also generously give hotel guests a glass of wine each night. The location is a few minutes walk from the funicular, La Chascona (Pablo Neruda’s house), and many, many restaurants and bars. Other great sights are a short Uber ride away.

We were very impressed when we arrived lovely old building beautifully done room. Then things went a little south. Front desk was pushing a private car to the Andes ($500) and rubbished the cheaper group tours… we found our own group tour and it was an excellent. Breakfast starts at 7.30…. But most tours start earlier so no breakfast… out all day come back to an unserviced room told we should have hung the sign on the door! 😂. 4.30am start to airport they did have a breakfast box for us but can’t be taken through immigration so left it! Heaps of restaurants within walking distance

This may be the best hotel I ever stayed in. It has a classic, art deco vibe to it and the lounge is just amazing. The continental breakfast is really good and the staff went above and beyond during my stay. The room was clean and comfortable and it had a great central location right next to the Pablo Nureda home and museum. Also, the complementary glass of wine every day was a great way to relax after a long day of exploring the city. The only drawback is they don’t have an elevator so if you have trouble with stairs be advised that some of the rooms include a climb of up to three floors. But I actually wouldn’t mind going back to Santiago just to stay here again. It’s like a step back in time and just a wonderful experience.

Our stay at Hotel Boutique Castillo Rojo was excellent from start to finish. The staff was wonderful — professional, welcoming, and always helpful throughout our stay. Parking was easy and convenient, which made traveling around the city much less stressful. The breakfast each morning was excellent, with a great variety and high-quality food. We also really enjoyed the wine bar inside the hotel, which added a relaxing and elegant atmosphere in the evenings. One of the best features of the hotel is its location. It is situated next to many restaurants, cafés, and local attractions, making it very easy to explore the area on foot. The neighborhood felt lively, safe, and extremely walkable. The hotel itself was very clean, comfortable, and full of character. Overall, we had a wonderful experience and would gladly stay here again when visiting Santiago.

Beautifully appointed room and public areas made my stay a dream. The building has an interesting history. They kept the bones but did serious upgrades of bathrooms, etc. and didn’t lose the historic charm. Great breakfast, friendly employees. Location is fantastic. Plenty of restaurants around, and I was able to walk to many of the neighborhoods and attractions I wanted to see. Highly recommend!

El lugar hermoso, la zona provilegiada, fuimos como 3 veces al cerro san cristobal

Good location for city access and restaurants etc Secure, charm, lots of stairs Unique B&B format almost fun certainly charming

Fiquei hospedado no quarto 9 durante a semana do dia 4 de maio de 2026. O Castelo Vermelho é uma construção mais que centenária e, apesar disso, mantem-se vigorosa graças ao esmero da equipe e dos administradores. As instalações são boas, limpas e atendem ao propósito. Porém, o grande diferencial é a equipe, que traz uma atmosfera realmente única para o lugar. Ao chegar ao lounge, você sempre se deparará com música clássica e um ambiente em comum que realmente é frequentado pelos hóspedes. Não deixe de tomar sua taça diária de vinho (cada hóspede tem direito a uma taça diária gratuita), servida pelos simpáticos e proativos Andrés e Boris (estes intercalam. Ambos falam espanhol e inglês com fluência). Toda a equipe foi muito simpática, dando excelentes indicações. Infelizmente não guardo o nome de todos, mas fica também meu destaque para o Lautaro, que me ajudou bastante com dicas de locais e de transportes. O café da manhã é excelente e servido individualmente para cada hóspede com itens frescos e deliciosos. O hotel está bem localizado e a partir dele se pode ir a locais muito interessantes mesmo a pé, como Lastarria e Barrio Itália, além de estar próximo de opções de Metrô (que funciona bem). Recomendo este hotel a todos!

Lovely location in a quiet but yet bustling area close to the city center and very near the San Cristobal Hill. Charming and very well maintained hotel. Staff was lovely and went above and beyond to help me plan my two days in Santiago. They were also available via WhatsApp for suggestions and arranged a very smooth airport pickup for me. Rooms was a delight (quiet, spacious and great bed) and I was offered a free upgrade. The hotel has a very nice courtyard for sunny days. Breakfast was good and service great but I do miss bread from a bakery. Would love to bed back and really do wish I would’ve had more than two days both at this place and in Santiago.

A beautful small castle with bespoke charm. You really experienced all the trappings of its heritage. Absoultely gorgeous! A fantastic location set amoungst a huge range of eclectic cafes, bars and restaurants. Close to the funicular and cable car entrance. Extremely friendly and helpful staff. Loveliest hotel I've stayed in for a long time. So different to the standard formula hotels. A once in a lifetime experience . 👍🙂

Stayed here 11 years ago, and again now. Lovely hotel, great bed, good facilities. Charming hotel with a wonderful breakfast and amazing staff.

For a first time traveling with an autistic adult son I’d landed in an enchanted castle, full of beautiful things, wonderful services, friendly staff, a cozy bar with complimentary daily drinks and a small kitchen that treated us as royals like Beauty and the Beast that we had come to be their guests, this place could be romantic for couples and in our case of family vacation, it was perfect. I felt like I was at home, safe, convenient , within walking distance to all the restaurants in Bellavista. Around the corner is the home of the famous poet, Pablo Neruda, and then from there is the path to the Funicular that takes you up to San Cristobal Hill. The zoo is right next door, but it was closed on Monday our last day so we end up going to Costanera shopping center with the sky observatory that. The front desk staff helped me if I had any questions about my itinerary and made good suggestions to enhance my experience and safety. They even held our luggage for us and allowed us to use the common area like the computer and the tea and coffee area on second floor to refresh before heading to the airport late in the evening. Upon my late arrival, I was happily surprised with a pre-upgrade. The bed was so soft. I felt like I wasn’t even in a foreign country. There was a lady from Australia, who said that she was here 12 years ago and she came back because this place is such a special place for is beauty, convenience for the friendliness. Come and be enchanted!

Room was nice. Free glass of wine every day. Staff extremely helpful, gave us local recommendations and booked tours for us.

Clean rooms excellent area safe to walk before 10 pm