Excellent hotel. Room was great. Desk staff helpful and friendly. Food was outstanding. Overall this was a great hotel

Gorgeous hotel and the staff is wonderful.

Great service

classy and beautiful.

Excellent service and great rooms on a beautiful and historical building

El hotel muy bien, el servicio bien, saliendo en el check out pague 17 dlls por lo que había consumido en el cuarto durante mis días, en teoría cerramos el voucher, tengo el documento que ellos me dan por ese monto, y al día siguiente me cobran 537 dlls en mi American Express, hablé y solo me dijeron que harían la devolución de ese cargo y al día de hoy sigo sin recibirla… me parece pésimo que te hagan cargos sin tu consentimiento.

Lovely boutique hotel in the old town. Room was nice and spacious. Had a problem with hot water on the first night that was promptly fixed but recurred the next morning. This was quickly resolved by being moved to a different and upgraded room, where everything was fine. Staff was great, especially Andrea at the front desk, who was fantastic, promptly resolving the above issue and had great recommendations for the area. Both rooms were great, lovely balconies - both rooms were church side (Church of the Mercy, quaint baroque church). No problems with the church bell on the hour (ear plugs are part of the bathroom amenities) — though light sleepers may find this problematic as the room lets in some outside noise. Church side is a lot quieter than the Plaza Herrera side - except for the church bell. Will stay here again.

I had a great time at the American Trade Hotel! The charm of the old-world feel made the experience even more memorable. Beautiful property with so much character — truly a special place to stay.

Excellent location. Beautiful, comfortable room.

Great colonial place

I will start by saying how accurate my decision was to finally book this hotel for my very first visit to Panama City - a real piece of history, almost like being in a film set. From the welcoming message I received after making my booking to the friendly and kind reception I was welcomed with on the evening of my arrival and during my stay, the American Trade Hotel did not fail my expectations. Everything I had requested them beforehand, including the possibility of a room with a balcony for my sister and brother in law who were travelling with me, was made available to us in the kindest way possible. The two rooms who were adjacent to each other had fantastic views onto the main square in the area, Plaza Herrera, as well as the Cinta Costera, the sea, and other interesting buildings. We felt absolutely fortunate with our rooms, and for this, I couldn't be more grateful to the hotel. Numerous could be the positive things that I could keep adding on like the location within the historical Casco Viejo, the excellent restaurant in the hotel so as the variety of choices in the area including cafes and bars, but nothing beats the very friendly and welcoming attitude of all the staff, and particularly Kevin who was the one to welcome us on the evening of our arrival. One little thing that I may have found not completely perfect was the fact that the temperature of the air conditioning in my room seemed to fluctuate during the night but it wasn't a terrible inconvenience at all.

Wonderful historic hotel. Breakfast was not included in my rate but for $10 per person, the breakfast was amazing and cooked to order. Great location and nice pool area. Very helpful front desk staff. Definitely want to stay in Casco Viejo to experience the old Town of Panama. We will return to Panama and to this hotel.

Everything was great! Thank you!

I have a v cute balcony! dinner was delicious!

Great little boutique hotel in a great part of town. Staff are very friendly and helpful. The hotel is spotlessly clean and the pillows are devine. I would definitely stay here again if I come back to Panama City.

I wanted to give this hotel a positive review, because it's appearance, both exterior and interior, is immaculate. The property is beautiful and seemingly well maintained. The hotel is also in a convenient location in the old part of the city. The hotel staff were professional, polite, and helpful. The frequent loud ringing of church bells nearby may be bothersome for some guests (my room was not soundproof), but it was not bothersome for me. I mention this for prospective guests who may experience sound sensitivity. I wrote that the property is "seemingly" well maintained, because I do not believe that to actually be the case. Every time I tried to use hot water in my bathroom, it was unavailable, both in the sink, and in the shower. Every time I needed hot water, I had to go to the concierge desk and inform hotel staff that there was no hot water in my bathroom. If this had been a one time occurrence, I could have considered it a fluke and not mentioned it here in this review, however I had to leave my room and visit the concierge EVERY time I needed hot water available. Maintenance staff had to be repeatedly sent to my room. On one occasion, I lost the hot water they had managed to provide to me less than half way through a brief shower, which was very unpleasant. While the hotel would appear to be high end in appearance, it was not high end in its accommodations. Sadly, despite its beautiful appearance, I would not recommend a stay here.

Increíble el servicio de la gente del hotel, además súper cómoda la caña y almohadas.

Wonderful experience and staff. Such a gorgeous property.

Las campanas de la iglesia suenan muchas veces y me tocó una habitación justo atrás cerca

The hotel is gorgeous and the staff are so friendly and attentive.