Es una hacienda tiene incomodidades pero nada que no puedas solucionar, excelente la atención la habitación era un departamento nos hospedaron dentro del museo en verdad una sola ves en la vida uno debe permitirse hospedarse en un hacienda Solamente mejoren la señaletica dentro de las instalaciones y el restaurante pésimo de ahí en fuera vale todo lo que pagas.

Pas de personnel, pas de restaurant pour diner, pas de petit déjeuner, pas de possibilité de prendre un café. La propreté de la chambre est loin d'être bonne,

Excelente lugar para estar tranquilos

Amazing experience! The grounds were phenomenal and the staff (Jessi) was incredible!!!! Highly recommend.

Cancún is beautiful but very touristy and not much privacy, hacienda offers peace and tranquility. Staff takes pride in the hacienda and it shows. Hacienda is perfect for history buffs or anyone that just wants to feel like they are in a fairy tale.

The staff were amazing! They went above and beyond for our group and had great communication. The pictures didnt match up in real life compared to the website. Very lack luster. Because of the photos we expected high-end. But it was definitely not that. The restaurant did have good food but hours are very limited. The breakfast was not included even though it said it was on the reception sign and online. The website also stated it has transportation to the airport. It was just a very run down small taxi that barley made ot to the airport. Next time i would book my own transfer. However thats not the staffs fault but the hotels. All in all it was a great stay and we would be back just because of the kind staff.

Very unique property rich in history

Muy buen servicio y tranquila la estancia

El lugar precioso, la gente muy amable. Lo único malo fue que no había internet.

Great conditions of this historic Hacienda, it’s a privilege to be able to spent a day here. Like traveling to the past. Excellent Staff service, cleanliness and hospitality. Delicious food!

We spent 5 nights at this beautiful hotel . A short distance from town. A huge property in beautiful grounds. So peaceful waking up to the bird noises in the garden and nothing else to disturb the tranquility . We had the whole place to ourselves for the first night which was magical. Friendly staff. One point , for a hotel of this quality and prices , breakfast should really be included . Apart from that , I would thoroughly recommend

Muy bien todo

If you want a nice and quiet place far from the noisy animations of streets and restaurants, and do not care about the absence of Wi-Fi in the bedrooms, this is a perfect place to go. Nice woody environment, with birds singing. The rooms are clean, and give us the impression of going back to the 19th century time with old fashion furniture. The staff is very nice and efficient. There is a place for the breakfast but we did not use it so I cannot comment of that.

Photos can be very deceiving and so can customer reviews! Our one night stay at the Hacienda Kaan Ac was by far one of the worst stays on our entire trip to the Yucatan. I have stayed in wonderful centuries old villas in Italy and Spain in the past so I thought I knew what I was getting into but I was seriously mistaken. 1. The GPS on our phones does not take you to the entrance to the hacienda. It took us forever to figure out how to get inside because of the GPS and lack of signage. 2. The guard at the gate who let us in was standing by during the day with the gate down but left the entrance unattended and the gate wide open after dark. 3. There was no one to help us with our bags down several flights of wet and slippery outdoor steps to our basement level, cave like room, The staff left mid afternoon and it seemed no one was on the premises except us until the next morning. The receptionist did take us to the room but did not give us a tour or a map of the rather larger property. We had to figure that out on our own. 3, When we did encounter various issues, there was no staff to be found. We needed extra towels, the water pressure was barely more than a trickle. We did not have enough pillows or towels and had to use our one bath towel as an improvised pillow that evening. No wifi was available unless outside. The mattress was as hard as a rock. I could go on and on but I’ll just say don’t stay there!

Super recomendado es una chulada de hacienda

Hacienda Kaan Ak was a fabulous experience and stay. This was mainly driven by the caring and humble staff that work there. The staff keep the heart beating of the hacienda. There is so much more potential for the grounds itself and I wish it and the owner well in continued development of the property

Muy amables todos. Limpio y cómodo. Hermoso lugar

Beautiful grounds , tranquil, with a sense of it's history still intact.Room was clean but could use a refresh. Overall a pleasant oasis from the hyper active energy of Valladolid centro. Understaffed, although maybe that's due to off season.Still, no help getting luggage to the rooms and no refreshments available in the afternoon.It would be helpful to have at least minimal food and drink available upon check in for arriving guests.We were not made aware that the restaurant closed at 3pm, necessitating a journey into town for dinner. Overall a decent place for a bed and a pool, but not much more. FYI, Valladolid is a fifteen minute drive , a 170 peso /$10USD taxi ride away.

Me encantoooo! Quiero volver. Lo único que pediría es que tuvieran algún servicio de comida por la tarde noche. Pero al haber cocina dentro de las villas pues no afecta, llevas cosas del Oxxo.

Intérieur lugubre. Manque d éclairage,meubles et décoration vieillots. Le style mexicain peut être respecté mais il y a un minimum. L extérieur pourrait être bien mais l ensemble est mal entretenu. Très cher pour la prestation. Le personnel ne comprend pas un mot d angjais