No one on reception, had to find them, told parking then not parking then parking available. Needed £50 cash deposit, would not take payment from card. Went up with receptionist to see condition of my room and horrible smell in corridor near room and in my room and toilet. Told the hotel I can't sleep here with that smell so i need to cancel, they told me to contact Hotel who were really helpful. Took names of reception and other staff i spoke to. No one from the hotel answered the calls and emails from hotels so couldn't get fully bank payment refund, stay away!!!

The property needs attention, window blinds are bad, too noisy from neighbours and floor boards, just manageable

I mean for the price you’re getting everything you’d need. Staff were sound. £50 deposit was a bit mad but if you’re clean and respectful it’s not a worry. Great place to stay on a football away day too, perfect location to pubs and stadium. Bluebirds

Room clean , warm and comfy staff were friendly and welcoming

When we 1st booked in, there was a name missing of the frontage sign, the room was horrendous, really dusty and the carpet was very dirty. There was no hot water, couldn't use the shower, furniture was old and delapitated. As for food you were charged extra for absolute rubbish. The man behind the reception was very unhelpful,we had to pay a deposit of £50 for damages, that was a joke! £30 for a carpark space, full of potholes and puddles. I would never recommend this place to anyone!

Refused entry as i had dog with me you advertised it as pet friendly

There's nothing to like and I won't be recommending it to anyone else.

Uninviting reception area, unbothered staff, feels like the place has been ignored for a while, The only positive is proximity to the beach and pier.

Rubbish hotel very Dirty,

Disgusting person on reception polish very dirty clothes eating pizza walked away when I try to discuss issues about deposit I refused to stay at this filthy dirty mans hotel I'm discussed at Expedia allowing the public to be treated like this he had fat belly and shirt missing button belly sticking out eating pizza awful I drove all the way home sick in my stomach disgusting service

One of the dirtiest hotels I’ve stayed in, no room service unless we paid extra, mattress covered in stains, carpet burnt. DO NOT RECOMMEND

Unsatisfayed.

Clean sheets and an acceptable shower are the only real good points. Had to pay extra for parking, a £50 damage waiver (In cash), the view from the window was of a wall and a flat roof, covered in rubbish and dirty daipers. When it rained, the ceiling of the ground floor bar leaked badly, which was quite spectacular as the building is at least 3 storeys high! The sink was too small to fill the kettle and the door was off the hinges, causing difficulty in opening and closing the door, which may have been dangerous. On the day of leaving, there was sewage coming back through the drains. The smell was horrendous and it was impossible to stay in the room... Shall I mention the squeeling kids and scumbag couples that argued all night and kept us awake?! And it's THREE QUID for a cup of instant coffee!

Clean sheets and an acceptable shower are the only real good points. Had to pay extra for parking, a £50 damage waiver (In cash), the view from the window was of a wall and a flat roof, covered in rubbish and dirty daipers. When it rained, the ceiling of the bar leaked badly, which was quite spectacular as the building is at least 3 storeys high! The sink was too small to fill the kettle and the door was off the hinges, causing difficulty in opening and closing the door, which may have been dangerous. On the day of leaving, there was sewage coming back through the drains. The smell was horrendous and it was impossible to stay in the room... Shall I mention the squeeling kids and scumbag couples that argued all night and kept us awake?! And it's THREE QUID for a cup of instant coffee!

The stay at the great Windsor hotel was great staff was very helpful couldn’t ask for no beter .

Nothing like it shows you in the pictures and they charge you £10 yo use the hotel car park..

Waited quarter of an hour after countless rings of the bell to check in it the hotel was only run by one Polish man my room was freezing the heating didn’t work the walls were cracked and drawn on my blinds were blowing up so I went to close the window it wasn’t open? Went to the bar just as cold had to go get my coat so one of the dresses I’d packed for a new year trip could be warm for the temperature Hotel was advertised as having entertainment and evening bingo each night Not trueBar poorly stocked and only took cash New Year’s Day as I was leaving to get breakfast I was told he was closing the hotel and I had to go pack and walk there another 15 mins away from town centre by the time I’d done this and got a ram to centre I was too late to get breakfast The trams were only running every half hour for New Years and it was 44 mins before one came Worst New Year’s Eve ever And I paid for it! Dontbook here best staying home

Very lovely place very nice staff lovely room great for kids and adults just would love it if they continued to take dogs but understand why they don't want dogs anymore because some people are stupid and leave there dogs in room all day and wonder why the dog has made a mess absolutely brilliant holiday thanks

Floors not flat and holes covered with carpets. Steep stairs and no assistance with cases. Taking 50£ cash deposits for any damage caused.

Upon arrival a deposit had to be paid in Cash which was not noted anywhere the hotel is old and grubby, they had disco and karaoke which in my room was as loud as if I was present down stairs video taken,