Check in の時、アーリーチェックインはできないとのこと、また、最初に案内された部屋は明らかに予約の部屋とは違うものでした。フロントから部屋は大丈夫ですかと電話があり、部屋が狭く、ベットも小さいと言うと、2時間後に他の部屋を用意するとのこと。なぜ、最初に部屋に案内されてかはわからない？その後は、大変快適でした。IHGグループを信頼してますが、部屋の件は、ちょっと不信感あり。

Très bel hôtel avec un personnel efficace même si peu d’entre eux parlent français. Excellent restaurant

The reception staff were very helpful and pleasant to deal with. Christain our waiter at the restaurant on the first floor was exceptional best customer service in a restaurant we had in Spain!

il lit supplémentaire ma été facturé 300 euros alors qu’il ne s’agissait que d’un lit d’appoint, c’est un peu cher

The hotel is centrally located on Gran Via, but be aware this is like the Tines Square of Madrid. The property was clean and nice with bottle filling stations on each floor. There is a great rooftop bar and a small pool that was very refreshing to help combat the summer heat. The staff were always very helpful and accommodating. The room was small, but had a nice king size bed.

Very well located, great breakfast. Nice rooftop terrace and pool, but very small.

Sehr gut ausgestattetes Hotel im Zentrum von Madrid. Das Personal ist überaus freundlich und hilfsbereit. Das Zimmer war geräumig und sauber. Das Frühstücksbüffet lässt nichts zu wünschen übrig. Absolut empfehlenswert!!

Bar

El cuarto recién remodelado, el colchón super firme y cómodo. La atención del Staff fué de primera clase y el desayuno excelente. Su ubicación tan solo a 20 mts de la Gran Vía y la zona comercial de el Callao. Muy recomendable el hotel.

Pick the suite, the tub is worth it after a long trip. Place is clean and have lots of extras already in the room, toothbrushes, shaving kit, sewing kit and I can keep going. The rooftop very inviting, sweet view, the water in the pool a lil too cold for my preference but a beautiful infinity pool. Location is A+, walk everywhere and enjoy the views while walking. Shopping!!!! Enjoy shopping around, all the way down to the old train station mall also. But the jewel of the crown here is Attila, this boy did my check in a different experience, in 42 years of life I never had such a complete and welcoming experience while checking in a place. Wao, he set me for success with so much information and insights, suggestions and great ideas for my short stay. I will be back to this hotel when visiting Madrid for this place great attention and location over all. Also congratulations in their recent renovation, every detail is just exquisite, love everything about it, colors, smell, decor, floors… enjoy it.

Perfect location. Helpful and friendly staff! Nice breakfast.

Funcionários extremamente prestativos e amaveis

We enjoyed our stay

Diego and Cecilia stood out A LOT from the rest of the staff in terms of education and eagerness to help us with anything we needed. The hotel is clean, beautiful and everything made us feel like we were in a good place to stay. Would definitely come back.

Room was very nice, comfy bed, good location, very good breakfast, friendly staff. I was in a room that would be an adjoining room and I could hear every sound from the next room, toilet flushing etc. I could not rest the first night. The staff was understanding and switched me to corner room which was much better. I do not recommend the rooms that adjoin- you will feel like you are in the same room as your neighbors. They need to address the sound proofing.

Very nice place with a good city location. Great staff… all of them.

Beautiful property with rooftop. Very central location

Very nice hotel, defenitley

B

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