Very rare and sad I have to leave a 1 star review.
After paying $620 per night for our stay at this ‘resort’ we had major unresolved issues. The issues were dealt with badly during our stay and badly afterwards.
Rainwater was pouring in through the kitchen ceiling so we called reception and waited for an ‘emergency call back’ as it was very dangerous. Finally, they said no one would help us that night. Water was pouring onto electrical equipment, so we also could not use the kitchen at all as it was a hazard.
We were offered zero meaningful help during our stay and zero afterwards.
When asking for a modest refund amount we were refused on several occasions and despite having video and photo evidence our claims were stated as being false.
Their excuse that a ‘weather event’ - which presumably meant that we should expect water to pour into our kitchen through the ceiling? This is obviously unacceptable - of all places hotels in Queensland should be able to withstand heavy rain and especially through the roof.
The AC was very noisey: the hotel’s response - ‘it’s just the pump that kicks in when in use’.
So, the AC will be noisey if it’s being used.
The individual responding to us was the ‘Guest Services and Owner Liaison’. It seems the owners keep their guests at arms length…
