The male receptionist was lovely, very kind and friendly. The hotel was very, very disappointing. I have stayed in Youth Hostels that really put the Medehamstede to shame. I absolutely hat writing bad reviews because i always worry about the staff and their jobs. And as I have mentioned the receptionist / concierge was wonderful. Why on earth has the hotel not at least been painted on the outside? Why are there so many crappy fire doors - just paint them white and you will improve the appearance by 100%. There is absolutely no love shown by the owners in this hotel, and it is such a shame as it could be a real gem if it was just given a few days of cosmetic love.