I’ve stayed here before purely because they still have baths, and even then I had to overlook the tired décor, worn‑out furnishings, lack of modern comforts, uncomfortable beds, no air con, single glazing, barely any plug sockets and the £15 daily parking fee.
But this stay was somehow worse.
Their so‑called “comfort” rooms are actually the lowest budget rooms, ranked below standard, proving they don’t understand the meaning of comfort at all. They even denied using the term despite happily using it when taking your money.
The room was tiny, pokey and badly designed — one side of the bed pushed against the wall, no view of the window, and although the walls were freshly painted, everything else belonged in a skip. Staff communication was exhausting and unhelpful from the moment I arrived. I paid full price yet could have stayed somewhere in Harrogate for hundreds less with far better standards.
Breakfast was dreadful for all three days: undercooked food, scrambled eggs that tasted like anything but eggs, overdone hash browns, limp bacon and sausages clearly destined for reheating.
Overall, extremely disappointing and I would never return.
