総合評価とレビュー Heston Hyde Hotel

コネクティングルーム用の部屋だったのか隣の声や物音がだだ漏れで寝るのに苦労した ルームキーを毎日アップデートしにフロントに行くのが面倒だった 徒歩での利用だったがゲートから建物入り口までが泥だらけの歩道で何ら清掃されておらずまたその歩道に乗り上げて駐車してある車があり不便だった

駅からちょっと歩くのが難点でした。 私は車でなかったので。でも普通の住宅街という感じで、特に夜道も危険と感じなかったです。 従業員さんの対応は良かったし部屋は広くて快適でした。全体的に、満足です。

Not happy with bathroom and the A/C wasn’t working at all

Really disappointed to see the difference in this hotel since we stayed as a family a few years ago. No facilities open - including restaurant. Swarms of security and refugees with bags of belongings.

All the staff members here are rude.

Room is dirty , particularly the carpet. Hotel manager is very disrespectful. Staff here are unwelcoming. After staying at several places , this is by far the worst

Wrong description no spa no room service dirty hotel shower broken bad smell

Definitely not a 4* hotel, seems to be a place for refugees, felt uncomfortable as soon as I arrived with lots of what appeared to be refugees outside. As a female alone stay away. The photos are definitely not correct. The room was clean however the dressing table was split/damaged and I caught my clothes on there which pulled the linen.

If you're traveling to London with a car or mini bus this a great stop off. Hotel is very comfortable and quiet you will get a great sleep.

Good

Hotel qui semble bien mais avec une odeur de cannabis horrible dans les étages.. La suite était bien mais l'hôtel est mal entretenu et aucune remise n'est accordé pour cela

Poor standards at the front desk, writing down credit card numbers on slips of paper and not able to return ‘holding deposit’ for 28 days. Bad form all round avoid this hotel.

Got upgraded and stat in the room was nice. Disappointed no facilities were open..

The staff on reception were friendly and helpful, however there was no restaurant or bar open if you had breakfast you had to have it in your room, there was only one lift working and hotel looked tired and needed some TLC, definitely not a 4 star hotel, the room was ok bed comfy, shower wasn’t good, lamp shades were grubby, walls, and windows, people hanging around in hallways made me feel uncomfortable, definitely wouldn’t stay here again. 👎

Firstly , the manager is so rude she doesn’t even know a of customer services , Secondly the price what you pay and what you get was very terrible , not even a single amenity was there . What a waste I wish I could give them negative rating

Hotel is very standard, it looks quite run down and it was quite crowded. There was another desk near the check in desk which served as a community support space. The parking and location is amazing considering it’s so close to Heathrow. This feels like a 3 star hotel, enough comfort to stay but simply to sleep and head out.

I stayed here before that’s why I booked it Was amazing place now it so down hill corridors smell of cigarettes they have some collection office down stairs no swimming pool no spar no hearing they leave fan heaters for your use

Average

Security staff is harassing people

I couldn’t stay. I had to leave and book elsewhere. This is no longer a hotel in my opinion, I feel sorry for the staff having to deal with that situation. It’s full of asylum seekers who have absolutely zero respect for the place. Being a single female on my own, I didn’t feel safe as there were large group's of men hanging around corridors- glaring at me like I was intruding! They were shouting outside my door and I could not settle, they were so loud and intimidating. There was no way I was going to hack it out and eventually plucked up the courage to leave the room and check out. I felt safe once I left the carpark. The place smelled so bad of smoke and weed. The room was passable as a 2* at best, I’ve stayed in cleaner 3* budget hotels. I stayed here years ago and it was pleasant so I didn’t think to read reviews for an update. Absolutely never again, it’s ruined what was a nice hotel. I have never felt so uncomfortable and on edge, it was awful. The receptionist was very apologetic, it’s obviously not their fault and are just doing their best to deal with that chaos.