無料で部屋をグレードアップしていただき、かなり広いお部屋でした！一泊だったのがもったいなかったです。泊まった部屋には空調設備が無かったですが、暖かかったので問題なかったです。ミニバーは無料で、ビール2本、コーラ2本、チョコ二つついてました。どれも美味しかったです。シャワーの出も問題無く流れもよかったです。

Hotel is noble,the castle and we can see the city all But it is very far from the central station

ルツェルンの高台にあるシャトーホテル。10年前にルツェルンに来た時から興味を持っていたが、その時はクローズしていた。リノベーションで営業再開していたので予約した。 部屋の快適度と朝食には満足したが4つ星とはほど遠くガッカリの滞在であった。 最大の問題点はチェックインとチェックアウト時の対応。1名のスタッフだけで対応するためやたらと待ち時間が長い。特にチェックアウト時は悪夢だった。中国人の団体客と重なって待ち時間がとても長い上に女性のスタッフは待たせていることに全く頓着せず事務的に対応するだけ。客に対するホスピタリティが感じられない。 また、観光拠点から離れているためホテルと観光スポットの行き来はかなり不便。眺めが良いのは魅力だが、この宿泊代を払うならもう少し奮発して湖畔沿いの高級ホテルに泊まるべきだったと強く後悔した。 外観はシャトーさながらだが、パブリックスペースはスタイリッシュな内装の割にリノベーションした感じが残っており少し中途半端な雰囲気。 朝食会場は中国人で溢れかえっていてルツェルンに来たのにそれらしさを感じさせなかった。ルツェルンの優雅でクラッシックな雰囲気を楽しむためには湖畔沿いの高級ホテルをおススメする。

シャトーホテルであること、口コミ情報がよいことから、良い印象がありました。スタッフの方もフレンドリーで、エントランスホールもラグジュアリー感があり、このホテルでよかったと思いました。部屋に入ると狭く感じました。バスルームには、シャワーのみで、スペシャルダブルルームというよりは、シングルルームのように感じました。バスタブ・バスローブもありませんでした。ウエディングのため、部屋がいっぱいとのことで、部屋を変えてもらえず残念でした。夕食はパーティー専用で、食べれず街までタクシー25フラン往復それぞれにかかりました。パーティーは、深夜2時まで騒音が続き、3時ごろドアの音で、子どもが起きました。朝食は、普通でしたが、エビ・サーモンなどは、ありませんでした。オレンジジュースが搾りたてのためかおいしかったです。ショコラのサービスがなく、声もかけられませんでした。期待だけに、さみしい感じがしました。娘は、「私たちは忘れられているの。」と話していました。残念な思いをさせ、親として申し訳なく思いました。二度と泊らないと思います。

고풍스럽고 우아한 느낌의 객실이었어요. 정말 넓은 화장실과 시내가 내려다 보이는 전망이 좋았어요. 아침식사하러 내려간 레스토랑의 전망이 가장 좋았고요. 시내로 나가려고 타본 푸니쿨라도 색다른 경험이었고요!

Customer service could be better,

The Chateau was beautiful inside and out! We had a room on the second floor with sweeping views of the city and the lake, from both our front window and a small balcony on the lake-side of the building. The views were unbelievable! We had breakfast on the Terrance the next morning, with the same beautiful views! The funicular was not working due to a thunderstorm the day before we arrived, so we were bummed about not being able to access the property with that, but there was a shuttle van from the hotel that transported us both directions as needed, which was nice. The drivers of the shuttle were very friendly and helpful, as were all the staff at the hotel. It was one of the best hotels we’ve ever stayed at! Get a room with a view! It’ll be worth it!

One of the best hotels we have ever stayed. The staff were very accommodating and the gentleman at the concierge, who helped us with our luggage was very knowledgeable and very friendly. The views are stunning and the hotel itself was just beautiful.

Great view of lake lucerne and the city. Room was spacious but A/C couldn't handle the heat. Bring your own fan for a backup. The bed wasn't very comfortable. The fenicular from the hotel was very handy and free.

What a treat to stay in such a beautiful hotel. The rooms were great with a large terrace overlooking the lake. We had a couple of small issues with our room which were dealt with very quickly and to our complete satisfaction. Lots of stairs from the Funicular but gorgeous property overlooking Lucerne.

We had a nice stay at Château Gütsch. The highlight of the hotel is undoubtedly the spectacular view from the terrace, which overlooks Lucerne, the lake and the surrounding mountains. It’s the main reason to stay here and it’s truly breathtaking, especially in the evening. Our room was comfortable, and the air conditioning worked perfectly, which was much appreciated during the hot weather. The breakfast was also very good, with a nice selection. One of the hotel’s biggest advantages is its location. Although it sits on top of the hill, getting to the city centre is incredibly easy thanks to the private Gütsch funicular, which takes you down to the centre in just a couple of minutes. The only aspect of our stay which could be better was dinner at the hotel restaurant. While the setting and views are beautiful, the food itself was fairly average and didn’t quite match the standard we expected from a hotel of this calibre. If you’re looking for a hotel with unforgettable panoramic views, and easy access to the city, Château Gütsch is an excellent choice.

Very friendly staff. The rooms were clean and well taken care of. Our own controllable A/C unit was in the room! Great views of the town. The funicular makes getting down to town quick and easy. Large Parking area. Me and my wife both agree that Château Gütsch is a must stay when visiting Luzern, and a room with a city view is well worth the extra cost.

Beautiful hotel, but with my room being one of the rooms without A/C and it not cooling off until 11 AM, the decision to host the World Cup games at, I’m assuming the hotel’s

The hotels appearance is overwhelming. The views from the terraces is beautiful. The staff is great. HOWEVER, I would NOT recommend staying during the summer months and confirming the rooms are heated in the cooler months.

Beautiful hotel on the hill overlooking Lucerne. The funicular made it easy to walk to town and to the boats. They made sure we had a room with AC (not all do). Great stay.

Legendary chateau on top of hill conveniently connected by a funicular elevator that brings to down to the tourist places in 5 mins.

Clean beautiful rooms. Extremely helpful concierge and staff. Beautiful views and cool bar/restaurant

It was beautiful hotel. It does not have AC so got really hot in room. They provided a fan. We tried the restaurant it was good. Service is not the best but views are amazing. I loved it, it’s away from the noise but area is not as nice on the other side of the hotel.

Great place to stay

It was wonderful