2 of the female staffs at receptionist, 15 minutes before we checked out (22/04/18) where at that time we were ready to remove the luggages from the room, they contacted and threatened via phone that if we do not immediately check out in 5 minutes then we will be charged an additional 50% from the room rate. Not only that, after we submitted the room key and make sure there were no bills charged, we were expelled like dissolving a crowd of naughty kids. Moreover, 2 of our friends already paid 2,000 yen for late check out when they checked in. After checking out from their room and handing over the room key, the staff rudely asked my friends to pay a late check out back (it’s really bad service failure ). Surprised why this hotel could be the best ratings. Worth a test of service quality back by a bonafide consultant service at this hotel.