1月に2泊しました。滞在中、レンタカーのバッテリーが上がってしまった時、ホテルスタッフの方が丁寧で素早い対応に助けられました。残念ながらオーロラはかすかにしか見れませんでしたが、オーロラが出たら部屋に電話をくれるサービスや過去にホテルから見えたオーロラの写真を見せてくれたりアットホームな対応に十分満足です。 スタッフの柔軟であたたかいサービスのお陰で、アイスランドの滞在がとても思い出に残るものとなりました。ホテルでゆっくり過ごす予定でしたが、ホテルスタッフが近場の観光スポットを紹介してくれたので充実の3日間になりました。朝食ビュッフェの種類は少ないものの、ホテルのサイズなども考慮すると十分です。 ホテルの温泉も最高でした。 シャワールームが手狭なので、バスタブ付きの広いお部屋もあるとなおいいなぁとおもいます。

サービスや設備など文句がないです。天候によりオーロラは見れませんでしたが、周囲も暗く、晴れていれば最高のロケーションかと思います。

ホテルの設備、レストランの食事、バーなど素晴らしい。国道1号線から行くと途中1車線の狭い道があり、本当にこの先にホテルがあるのかと心配になるが、突然山裾にホテルが現れる。周りには地熱発電所があるだけで何もないのでオーロラがとても綺麗に見え最高であった。温泉プールは日本人には温度が低く夜間に入ると寒いので注意が必要。

Amazing experience over one night. Love the northern light bar and all art designs.

The staff was so kind and helpful with my stay. Especially the kind lady who checked me in. The food at restaurant was very good. I appreciate the service of the aurora light wake up call.

Super ophold - helt sikkert et sted der skal besøges igen

Amazing location - I would recommend a 4 wheel drive vehicle in winter to access the hotel. Reception staff were very pleasant and informative.

The service in the restaurant was really bad and not what one expect from a hotel such as ION. We told the hotel manager and they sharpen the service the following evening.

Charming hotel with warm staff, great food and lovely views. We were so happy to see the northern lights after a fun day exploring the sights. The staff goes out of the way to make you feel welcome. We loved sipping cocktails in the warm pool and watching the stars. Amazing.

Staff is amazing. From front desk, housekeeping, to the people in the restaurant. So helpful and friendly. Spa is an added plus included in the price!

We visited the ION for my husband’s 40th birthday and had such a wonderful stay. Excellent service, beautiful rooms, and a lovely remote location.

Seems understaffed that makes every step from check in less smooth although you can see the poor remaining staffs there were trying to make it right. I found shocks from previous guest in my room drawers and missing amenities from room, made it hard to trust if the room was properly cleaned and prepped.

Great room. Super attentive staff. Relaxing!

Love the location, but overall it doesn’t live up to the price. We ordered two lunchboxes to go for 9,000 ISK and got pre-cut cheese sandwiches and four huge apples for two people. It felt like a rip-off. Fish at dinner was great, but housebred was very dry. Also breakfast is not worth it.

Virkelig god service, flinkt personale - ringede til os, da man kunne se nordlys. Daglig rengøring. Udmærket morgenmad. Kan anbefale at spise på restauranten om aftenen - hyggelig atmosfære & lækker mad. Dejlig pool man kan slappe af i.

Stunning hotel, lovely bar, Christmas dinner was very tasty, highly recommended!

Amazing hotel

One star for restaurant staff, which did good job during breakfast and dinner. The hotel is outdated and pictures are a frame for a scam. The hotel reminds you of an old nature center / research facility, it is not a 4-Star Hotel and should not be marketed as one.

Perfect place to see the northern lights, so convenient without waiting in the cold for hours. The staff will come and tell you when it’s happening

Our second time there and we already can't wait to return. The room we had was lovely, well appointed, clean and quiet in the new wing of the hotel. The staff are all friendly, helpful and knowledgable. Restaurant food good and position in Thingvellir NP is great for visiting all areas of the Golden Circle.