Jason
2.0
/10
13週間前にレビューしました
Expedia Group verified review
I booked this hotel a week in advance, paid in full, and received both a confirmation email and receipt. When I arrived around 10 PM, I was informed that no room was available despite my confirmed reservation. I showed my confirmation documents, but neither the hotel nor the booking platform could provide an alternative accommodation that night.
As a result, I had to drive for hours late at night searching for somewhere to stay and eventually found a motel in another city around 2 AM. This caused considerable stress, additional travel expenses, and significantly disrupted the start of my holiday.
Although partial compensation was later offered, it did not adequately reflect the inconvenience and disruption caused by the failed reservation.
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