総合評価とレビュー Hellaby Hall Hotel, BW Signature Collection

Convenient location, room was good and some staff were very friendly and helpful. Pool/sauna area good, with excellent changing facilities. Disappointing restaurant, quite a few people walking through - a bit of a thoroughfare!. First choice of dish not available. Often had to wait for staff eg in the dining room and the bar, also no gin glasses for G&T

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The staff were excellent and very accomywith out children. Sadly the room was not really 4*. The extra bed was very old and couldn’t actually sleep in it. The tv did not work and with 2 children was a bit of a disaster as we had promised them tv before bed. Jacuzzi didn’t work and has not for a long time apparently but it wasn’t communicated to us . Sheets had marks on them. Staff throughout the hotel were excellent and food in evening was great.

Very nice hotel

It was a good place to wind down

The hotel itself was excellent—clean rooms, helpful staff, and a great location. However, I strongly recommend not booking through Hotels.com or Expedia. I later found out that the rate I paid through these platforms was significantly higher than the price offered directly by the hotel. In some cases, the difference was substantial. Do yourself a favor: call the hotel directly or book through their official website. You’ll likely get a better rate and avoid inflated prices from third-party booking sites.

I was charged extra for breakfast and should have been free - also only 2 stayed instead of 3 and was still charged extra for ‘free’ breakfast

Easy parking. Staff were very helpful

Lovely building and room was large for a standard twin. Staff were very helpful and friendly. Dinner in restaurant was delicious - a high standard . Swimming pool was large. Would definitely return.

Very nice

Lovely Hotel, let down a bit by some of the staff - personal lives and issues should not be brought to work. The team are very young and seem to lack supervision and direction.

Upon entering my room, someone had previosly been smoking in it; worse, the toilet had faeces in it. I returned to Reception, who were polite and efficient, but at no time was I offered an apology, not only for the inconvenience, but also having to wait for the duty manager to return to the desk so that a replacement room could be authorised. I showed a photo of the offending toilet - why is the Reception desk not empowered to make such a simple and clear cut decision?

A convenient location

Excellent stay, staff really pleasant and helpful

Hotel was good room good breakfast good. Spa,and swimming pool bit run down. Overal not a bad stay few areas just need updating. The room was wasnt refreshed during our stay tea and coffee not replenished very dissapointing.Food ,sncks and deinks expensive including the most expensive PORK PIE in the world £11 for a pork pie scandalous.

Room was very nice. Staff excellent. Some noise at night due to wedding. Would return.

Room was basic for price of room only... was at wedding so no use of pool etc. Shower splurted water every direction and pillows/bed hard Towels were lush and could do with shower cap especially given shower head.

We booked the hotel for the swimming pool and sauna We were told on arrival that it was being maintained No other compromise was offered It would have been easier to take off that facility whilst it was not available We would not have wasted our time going there

Car park is a few hundred yards from the hotel entrance. Nice room and good food. Good service and good location for main roads to motorways, though no discernible traffic noise.

Clean rooms , comfortable, could do with small fridge and bottled water. Candle pots in the dining room need cleaning on every table and when asked for gin ina gin glass was told it wasn’t possible by dining room staff! Meals in the restaurant were excellent