Reception service is so good and helpful.

Honestly, I don’t recomend this hotel someone searching for a comfortable hotel. Because the room is not so much confortable, just work as the room or lodge with weak shower or wind blow into.. But at least, the housekeepers are working well to have us stay as happy as possible. So I’d like strongly to do to those who want to enjoy the beach inside national reserve park of Tulum. First of all, the beach is magnificent with a few people; so you can enjoy private beach. Second, you can enjoy everything of beach(this is kind of trade off with comfortability) ; you can enjoy sound of tide and vmagnificent of view all the day. And each dish is good, if you don’t mind, you don’t need to go out of hotel to have the dishes; but I’d like improvement in spped of service.. Even my small daughter insisted to stay. If you’d like enjoy the beach, this wil be a good choice. I think.

ー：penthouseという部屋に泊まりました。内装めちゃくちゃ可愛いのですが床がまっすぐであればよかったです。 ＋：とにかく雰囲気がとても素晴らしかった。Villaの作りが可愛いしプライベートビーチがすごく素敵でした。この時は満月だったということもあり、とってもロマンチック！！レストランでランチをしましたが良い雰囲気でした。周りに結構良いレストランもあるので食べ物に飽きることもありません。バスルーム付きの部屋を選んだので他のレビューにあるような不便さは感じませんでした。 また、このホテルのお抱えタクシードライバーに連れて行ってもらったセノーテ（有料）が本当に素晴らしかった。Tulumに行くならまた是非行きたいホテルです。

It’s definitely a property that looks better in pictures than in person. We only stayed one night and proceeded to check out. The beaches were just a tad bit too dirty for our liking and the rooms were definitely not what I expected. Overall hospitality was amazing.

Habitación con buena vista a la playa

We rarely return to a holiday destination twice. Our family rule is “we cannot go back until we have seen the whole world” but …. We have enjoyed this slice of heaven twice now and we are considering making it our annual escape ❤️ The food is amazing too!

The bathroom

Habitación, impecable y personal amable

Frühstück sollte inklusive sein, mussten aber extra bezahlen

Resort is in a great location! Staff was friendly. Casa Maria has great food! Rooms are cute. A lil musty and I had no hot water so had to move from an ocean view villa to one in the back. I enjoyed my stay just wish I didn’t have to switch rooms or at least got upgraded, not downgraded.

Not the quiet place I was expecting :( Rooms have no insulation of any kind so you can hear everything and everybody around you Also, lots of street noise woke me up every single day Restaurant has great food but bad service It did not worth the money

Tough to review because the grounds are stunning. Some of the staff are absolutely amazing and go out of their way to make sure you feel welcomed. I had some great moments and some terrible ones so it’s a real mixed bag. They provide great grounds, the beach is amazing and it’s a good value for being in the park it felt like a once in a lifetime exp for sure. I loved it. So fun. The artwork is stunning, but the room was bad. I room had barely enough lighting. There was no fan except one built in above the bed. The shower was growing black mold. Yes the toxic kind. I had a full blown reaction but many people do not believe in this sort of thing so I typically donoot relier it.

Place is clean and cozy , staff very attentive and helpful .

The staff was awesome

Arrivée et check-in très pénibles Bungalow « vue mer » décevante Service en général amateur et parfois même désagréable (service serviettes) Literie bonne mais chambre sous équipée avec tendance green-washing Seul le bar le soir à un vrai cachet, le reste n’est pas au niveau de son prix.

Excelente servicio y muy agradable lugar para retirarse a descansar!

So peaceful, clean and beautiful!!! We had a lovely stay there.

The View is the best , we travel to Tulum for three times, the hotel located a beautiful spot , we stays 4days . Room view is fantastic, we stay at 2nd floor, you can see the sun rise and beautiful ocean views even you lay on the bed ! The only thing is not there is the coffee, and breakfast first two day is ok, you will get bored with it after second morning. The stuff are very friendly. Room is ok, it is a little bit tiny,if you travel family with two teen, or it is ok !

Beautiful property, beautiful beaches, rude staff, bartender called me an Ogre… and made comments about my body in Spanish. I speak Spanish, I guess he didn’t realize this as he was gossiping about me to the other worker. The negative energy completely ruined the last leg of my trip.

It's worth coming just for the surroundings: nature, beautiful beaches, a clean, well-maintained facility, and beautiful views. The downside was the very unpleasant smell coming from the cottages, making it difficult to sleep. The biggest problem was the restaurant and the service, especially one waiter who made a fuss about our tip being too low. It was stressful! This kind of behavior ruins the overall impression and opinion of the hotel, and especially the quality of the facility.