トイレにドアがなかった。

最悪の体験だった。チェックアウト時にホテルズドットコムの支払済の確認ができず、３人のホテルスタッフに囲まれて、「うちのホテルは事前入金は受け付けていないので、全額払え」と高圧的な態度で迫られた。最終的にホテルの手違いがわかり、謝罪を受けた。このホテルはほぼ家族経営のような形態で、担当が専門化されていなく引き継ぎも悪い。そのため今回のミスの解決後もスタッフが罵り合っている状況だ。邸宅ホテルで部屋数も少なく、豪華な雰囲気で価格も高い。はっきり言ってこのホテルは宿泊業として続ける価値も資格も無いと思う。

清潔感があり、こじんまりしているが、全体的に 満足感がある

サービス 雰囲気 料理 部屋 全て 最高でした

シャワーの水圧が若干弱いことを除いては、サービス含めて全てがよかったです

Beautiful chic property. Loved it. Loved waking up to the Owl :)

Gorgeous hotel. Beautiful artwork, furniture, layout, colors. Will stay again

Absolutely beautiful. Excellent location. Very comfortable for people not used to the heat + humidity of this region in June, the AC worked very well.

A unique boutique hotel which is truly 5 star

Incrível. Decoracao linda e sofisticada

The location was very central, but away from the noise. Beautiful clean and spacious room. They have an excellent team, Claire, Remy were extra helpful A must for the people seeking for a quiet , holiday

Wow, perfect stay.

great location, very kind and caring staff rooms facing street are a bit noisy

Hotel esplêndido arquitetura única peças de design assinadas quarto maravilhoso hospedagem tranquila indico muito tudo perfeito

Quarto impecável, limpeza, funcionários atenciosos

La stanza era impeccabile servizio anche ! Il suo staff sempre contenti e disponibile da aiutare.

Excellent. Attention fermer les douches. Trop d’eau projetée a l’exterieur

Rooms were lovely. Bathrooms were fantastic. Breakfast was delicious but very expensive. Staff very nice. Location a little off the beaten path so it was nice and quiet. 10+ minute walk to get to good streets and transit but overall an easy walk. Very safe.

Indicated that we were celebrating our 25th anniversary. While I understand that an upgrade was not available (we would have had to move the next morning), I would have hoped they would have offered a much nicer room in our own category than the one we got. We received an accessible room where the toilet was too high for comfort, the bathroom flooded every time we showered and the layout was different than any of the rooms showcased online. I was told the hotel was full so I didn’t bring it up again until checkout (and the very sketchy internet access) and was promised a manager would reach out. It has been several days now and I have yet to hear anything back. Service was very good as far as restaurant recommendations and reservations were concerned but this was very disappointing.

Beautiful Hotel, with the most helpful staff with excellent English. Delicious breakfast and also does an evening meal on the pretty terrace, perfect if you have travelled far and don’t want to venture too far, although they provided great recommendations nearby for our other nights. Our room in the tower was amazing, huge comfortable bed. If traveling to Bordeaux and want a superb place to stay Yndo is highly recommended