トイレにドアがなかった。

最悪の体験だった。チェックアウト時にホテルズドットコムの支払済の確認ができず、３人のホテルスタッフに囲まれて、「うちのホテルは事前入金は受け付けていないので、全額払え」と高圧的な態度で迫られた。最終的にホテルの手違いがわかり、謝罪を受けた。このホテルはほぼ家族経営のような形態で、担当が専門化されていなく引き継ぎも悪い。そのため今回のミスの解決後もスタッフが罵り合っている状況だ。邸宅ホテルで部屋数も少なく、豪華な雰囲気で価格も高い。はっきり言ってこのホテルは宿泊業として続ける価値も資格も無いと思う。

清潔感があり、こじんまりしているが、全体的に 満足感がある

サービス 雰囲気 料理 部屋 全て 最高でした

シャワーの水圧が若干弱いことを除いては、サービス含めて全てがよかったです

Wow, perfect stay.

great location, very kind and caring staff rooms facing street are a bit noisy

Hotel esplêndido arquitetura única peças de design assinadas quarto maravilhoso hospedagem tranquila indico muito tudo perfeito

Quarto impecável, limpeza, funcionários atenciosos

La stanza era impeccabile servizio anche ! Il suo staff sempre contenti e disponibile da aiutare.

Excellent. Attention fermer les douches. Trop d’eau projetée a l’exterieur

Rooms were lovely. Bathrooms were fantastic. Breakfast was delicious but very expensive. Staff very nice. Location a little off the beaten path so it was nice and quiet. 10+ minute walk to get to good streets and transit but overall an easy walk. Very safe.

Indicated that we were celebrating our 25th anniversary. While I understand that an upgrade was not available (we would have had to move the next morning), I would have hoped they would have offered a much nicer room in our own category than the one we got. We received an accessible room where the toilet was too high for comfort, the bathroom flooded every time we showered and the layout was different than any of the rooms showcased online. I was told the hotel was full so I didn’t bring it up again until checkout (and the very sketchy internet access) and was promised a manager would reach out. It has been several days now and I have yet to hear anything back. Service was very good as far as restaurant recommendations and reservations were concerned but this was very disappointing.

Beautiful Hotel, with the most helpful staff with excellent English. Delicious breakfast and also does an evening meal on the pretty terrace, perfect if you have travelled far and don’t want to venture too far, although they provided great recommendations nearby for our other nights. Our room in the tower was amazing, huge comfortable bed. If traveling to Bordeaux and want a superb place to stay Yndo is highly recommended

This is an amazing hotel, the staff go above and beyond. They are so helpful and friendly.

Nice luxury hotel. It's 5 star. Walking distance to places to eat, very quiet and away from the real hustle and bustle.

Just an incredible stay. The staff were extremely friendly and helpful. We were upgraded to a suite, which was absolutely beautiful. The linens, furniture, bed and bathroom were so comfortable. Thank you for a truly wonderful stay. We will be back!

This lavish and small hotel can't be beat. Modern, comfortable and large rooms that look like they were just redecorated. Everything is spotless and new. The staff couldn't be more friendly or accommodating. Location is in the old town and just blocks from the best streets. The breakfast is superb. Don't miss a stay at Hotel Yndo.

Stunning hotel, well located, amazing staff

Wir haben das standard Doppelzimmer gebucht, welches als „Secret Room“ von dem Hotel tituliert wird, weil es als einziges Zimmer im Keller zwischen der Hoteltoilette und den Aufbewahrungs- (viele Kühlschränke) und Putzräumlichkeiten liegt. Auch wenn als solches deklariert, das Zimmer ist leider absolut nicht Schallisoliert und somit hat man permanent das Gefühl, dass andere sich mit im Zimmer aufhalten, dementsprechend ist es auch laut. Wir waren nur eine Nacht da, und somit war es in Ordnung. Für längeren Aufenthalt würde ich empfehlen eine andere Zimmerkategorie zu nehmen. Das Personal ist sehr freundlich und hilfsbereit. Daher alles in einem würden wir das Hotel, aber nicht das Secret Room empfehlen.