My initial room was unclean. There were hairs and bits of crumbs(?) on the duvet. Also, the heating didn’t work in this room. The room I was reallocated to was cleaner but the heating still wasn’t great. Staff were relatively helpful in changing my room and giving me a portable heater.

Staff on the reception were extremely polite and helpful, specially as a blue badge holder i was allowed to park outside the hotel if/when there was a space. Yes the prices were cheap but you get a bed to rest your head ,TV and kettle ! The bed mattress and pillows were quite firm BUT I had a brilliant night's sleep!! My only 2 complaints are that the bathroom sink didn't have a correct size plug and you couldn't turn radiator on to heat the room up as it was rather cold.

Upgraded room

Cold room Dirty pilo

The room was clean and tidy the hotel is in great location close to the town. Staff were friendly and helpful

Clean, warm and spacious room

Very cold

It was a good night nice warm room I would stay again nice guy at reception 👍👍👍👍

Staff very courteous. Room clean. No issues!

This IS NOT a 3 star hotel. I’m sorry, but this should not be offered to paying customers. This is used for housing people off the streets and in know way should be charged at anything over £50 a night let alone the £130 for each room we paid. We checked out the minute we went to outlet room.

Jump on the Coldplay in town bandwagon… maybe spend your overcharge gains on a pot of paint?

So originally had different hotel book and paid for with expidea but the over booked hotel with several guests and altough they were very helpful in organising different accommodation we ended up in a very low grade hotel even though we had paid for better accommodation, we paid €123 for one night for original accommodation what we got as a replacement i think would have only be worth €50 and even at ,€50 i wouldn't booked this hotel , i would be very cautious booking with expidia again

I reluctantly write this, as I'm not a fan of writing bad reviews, but I wouldn't want others having a similar experience. Other than location and the staff this hotel doesn't have much else going for it and I'd strongly advise to avoid like the plague. The stench of illicit substances greeted us as soon as we pulled up outside in the car, this continued through to the lobby, lift and room. The hotel seemed to be being used as some sort of meeting place for the local junkies and alcoholics with a steady stream of these "guests" moving through the hotel corridors, which made myself and my wife feel really unsafe! The bed had I actually slept on it wouldve been like sleeping on a park bench, although the upside of the park bench being safer. The final nail in the coffin was the room was riddled with damp. All in all I spent about an hour in this room, we checked out and booked another room in the Holiday Inn up the road. Best decision I made! In summary nice staff, good location (for Connexin) , terrible room and awful clients

Unpleasant and unagreeable staff poor customer service. Difficult not understanding. Showers takes 20 mins to warm up. Beds uncomfortable.

Ok Nothing special. Staff looked disinterested and not very knowledgeable on local area. Probably better places to stay locally and for less money. No life in the place wifh a bar that was closed.

It was central to everything

I didnot like parking space

Fine

On check-in there was a very rude woman trying to attract the attention of the receptionist to complain about so called 'bed bug' which probably didn't exsist because she said they were in the room not on the bed. The receptionist was calm and continued to deal with us, actions that the rude woman accused of being ignored. We had no such experience. The bed was clean with fresh bedding, the floor, not carpetted but laminated was not crawling with anything. The facilities were perfect for our purposes though the shower curtain could have done with a wash the rest of the room was lovely. Spacious, comfortable a welcome place to rest our weary heads. The staff were friendly helpful and caring. We'd stay again. Thank you.

The room was very clean and comfortable and the facilities were very good. The staff were very helpful.