This ia scamming hotel. They ask 100 questions and refuse checkin

Booking forms the app, and then tell me the booking error, did not get any information from the app email to confirmed. then get I message my booking has competed and charge form my ACC. until now still did not get my refund

Hvis vi havde været klar over hotellets standart, havde vi valgt et andet hotel.

The room felt like a dungeon and had odd smell. It didn't feel like a suit. staff were not friendly. sheets were not clean.