Recommended. Stayed 1 night, breakfast was good.

Pool is closed breakfast just ok very friendly people had to ask for tp everyday

Pool was unexpectedly closed. Hotel rooms could use an upgrade. Beds are comfortable. Check-in staff were pleasant and managed an early check-in for us. When I requested a change in the tv station during breakfast from espn to a morning news show I was told that it wasn’t possible due to a “different system “ and that an sports station was acceptable to all. I was irritated by this response.most breakfast rooms show one of the major network morning news programs. It appears that the hotel has been sold recently and is no longer a best western.

Location of the property was excellent. The facility has aged poorly. The AC unit was extremely loud and difficult to sleep through when it started. The refrigerator started alarming in the middle of the night. Bedding was at best eh. Breakfast was below mediocre. Would not stay there again with all of the other options on Sugar and Beech Mountain.

Room smelled a little musty from the carpet but otherwise the room was very clean.

Nice place for a short stay. Room was clean. Breakfast was good. Front desk staff was friendly and helpful.

Staff are very accommodating and nice.

Nice spot for an overnight. Clean room easy check in

This hotel is old but really well-maintained. The landscaping is very nice with lush grass and attractive flower beds. We stayed there 20 years ago when our children were little for a ski trip. The rooms have not changed much in appearance (simple interiors) but everything was super clean, beds were very comfortable and there were a variety of pillow types to meet our preferences. We were in town for a wedding and it was perfect for a quick overnight. I would recommend this BW to travelers looking for safe, quiet, clean and reasonably priced accommodations! Breakfast buffet offered many selections and was refreshed by staff to ensure quality experience. Every staff member we encountered was friendly and very helpful! You can't beat NC Mountain Hospitality!

Stay was pretty good only thing we was bummed about was the pool not being opened other than that we enjoyed our stay.

Beautiful place to stay.

Completely average.

The worst thing about this hotel was lack of elevator. As an older couple, lugging bags upstairs was annoying and unsafe. We should’ve requested a 1st floor room.

All in all a good stay. A little dated, but allows pets and had a decent breakfast.

Such a nice stay ! Very clean , staff very friendly , and we loved the free shuttle up to beach mtn!

Friendly employees and very helpful

Best Western Banner Elk turned us away from their door because we live under 30 miles away. We wanted to be in banner elk to see my nine-month old grandson as my son’s family were passing through the area. My wife and I are retired, in our sixties and not used to such stupid BS. We do still love Hotels.Com as are travel app.

As advertised. Nice mountain resort. May need

Construction added tile to upstairs making the stair height taller - trip hazard!

Nice small hotel near the Sugar Mountain SKI resort.