Murvet
家族旅行
2.0
/10
14週間前にレビューしました
Expedia Group verified review
We were left outside in the middle of the night due to maintenance issues, despite having a confirmed reservation. The hotel was completely closed upon our arrival, and no prior notice or alternative arrangements were provided.
This situation is extremely unprofessional and unacceptable—especially after traveling and arriving late at night. Being left without accommodation under these circumstances shows a serious lack of responsibility and customer care.
I expect a full refund and appropriate compensation for the inconvenience caused.
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