Stayed at the hotel for 2 nights 6-8 July 2026. all ok 1st night hotel is very central and staff were friendly. 2nd night the air conditioning unit developed a leak. I could hear a dripping in the room and by the time I located the drip I discovered it was directly above my suitcase and a pair of shoes were completely soaked. I switched off the air con and the dripping continued at such a rate we could not sleep, also the room was now stiflingly hot. I went down to reception and asked could be moved. the man on reception stated that the hotel was full and that he would come up to the room to see what he could do. I told him the room number and he confirmed that we had turned off the air con as he had a control unit showing our room was switched off, he then stated that he would provide us with something to put in our ears to reduce the noise of the dripping on the floor. I showed him my shoes and he could clearly see they were soaking wet. I waited for him to come uptown the room but he never materialised. as the room was too hot I had a poor night's sleep and ended up getting up and going for a walk at 06.00am. I passed the reception and the man did not acknowledge me.
At check out that morning there was a different staff member and I stated what had happened that night, she said her colleague had told her what happened but he could not come up to the room as he did not know our room number. I told her that I had given my room number to him. to be continued