I had visited Cranbrook three times from Japan and always choose this hotel. This hotel has so comfortable rooms with modern facilities with reason able accommodation fee. Also, compliment Wi-Fi connected so smoothly and this helps not only tourist but business person. Staff is I very helpful and friendly so I strongly recommend to stay this hotel when you are in Cranbrook.

clean room great service!!

The room was very barren , did not feel roomy. The constant noise from construction in the harbour was very agrevating. Lights in room were not working due to batteries not been replaced. TV control did not work with the TV set which had to be replaced. Techincians were friendly and helpful. Front desk were not up to snuff for a hotel charging those prices. They did not like it when we brought up our concerns. Would not stay there again.

Great staff, and the hospitality vibe was welcoming.

Room was very clean. Staff were Q

clean room, great staff

Clean room. Friendly staff, easy check in

Clean room and quiet

Hotel was ok

Staff were courteous and friendly. Room was very clean.

Sink was completely clogged and was not useable. We got in late and had to get two young kids to bed so didn't attempt to have staff take care of it during the stay. Let the front desk know when we checked out the following morning and they said they would have their maintenance crew take care of it. Also bathtub drain would not close so no bath. Otherwise very clean and quiet.

We booked this hotel because of the pool. The pool was not open.

No heat available in the room

Great hotel kids loved waterside and arcade. Very clean comfortable rooms five star

Friendly staff easy check in

The unit was clean and smelled fresth

Pool closed, restaurant not open, poor coffee bar.

Great property, clean and large rooms. But right next to a busy railroad track with trains running most of the night.

Bedding too high.

Rooms were very clean, staff was friendly. Enjoyed our stay.