Youtubeの動画で紹介していたサービスが気に入って宿泊しましたが、動画の内容から変わっているのでガッカリしました。

スタッフの気配りが感じられとても良い宿泊でした。

オシャレで、お部屋広くて、ご飯も美味しくて、眺めも良くて最高でした！

最高の空間作りでお部屋もロビーも過ごしやすく、オシャレなカフェやバーに来てゆっくりくつろいでいると錯覚してしまうくらいでした

Beautiful property, poor management — 6/10 Stayed in July 2026 for a cycling trip. Hotel itself is a 9/10, but service and upkeep drag it down. Pros: Stunning mountain views from rooms, dining room, and garden On-site onsen with real hot spring water, spacious and scenic Great breakfast buffet, Japanese and Western options plus daily set plate Spacious rooms, some with bathtubs overlooking the garden Lovely lobby with free drinks and snacks Cons: We confirmed dinner twice by message before arrival, then learned at check-in the kitchen was closed for dinner with zero warning. No rental car meant scrambling for taxis and last-minute bookings every night, in the rain, after long bike days Staff didn't help book replacement restaurants, just handed us a Japanese-only list. We found the phone numbers ourselves and staff still struggled to make calls Staff weren't very professional: no greetings in the lobby, unhelpful with luggage, and they'd hover right over you at breakfast the second you sat down Our room had a strong musty smell. Staff sprayed air freshener, offered no real fix, and claimed the hotel was full, though another guest in our group extended their stay Onsen was dirty: sediment in the bath, windows covered in dead bugs, hair throughout the women's side. Finally cleaned on our last day, and the wood visibly changed color Great bones, but the gap between space and service is frustrating at this price.