レセプションの対応時間外の夜にホテルに到着予定だった。そのため、ホテルと部屋に入るために入力が必要なコードを教えてくれるとのことだったが、宿泊当日しかメールで教えてもらうことができず（システム的にその方法しかないとのこと）、乗継および到着空港でwi-fiに接続してメールを確認しようとしたが、接続できずにメールの確認ができなかった。 ホテルへの入り方がわからず大変不安になった（何とか入りコードを確認することはできた）。遠い国からの移動時間や時差もあるため、当日より前にコードを教えてもらえるようにしてもらいたい。

5歳児、3歳児と宿泊しましたが、とても快適でした。駐車場＆地下鉄も徒歩で行ける距離で便利なホテルだと感じました。

It was a very minimalistic property with very few amenities, however, it was clean and comfortable. We had a lovely terrace and the customer service at the front desk was very kind and helpful.

The property is nice but the check in process is very stressful. Did not get access details at all until I chased up and only managed to get the details very late in the evening.

I liked it

Very clean bed was comfortable. Staff super super helpful

Receptionist muy amable y profesional. Abitaciòn 8/10, dehors 10/10, ducha 10/10, lavabo 5/10. Pero, nuestra ultima noche, a las 1.30 para 20 minutos y a las 3.20 para otros 20 minutos, un signal de alarm continuo y asordante. Llamado tres veces el numero de telefon conseillado. Respuesta: puede ser que ay un huesped fumador y que necesìta paciencia.

We had a lovely room with a huge terrace. Our room was very comfortable and clean. The reception staff were very pleasant and helpful. We were able to walk to the beach and main attractions and the subway was nearby.

Need the right direction for the car garage but all are awesome. Thanks

Très bien

Checkin is always at 2 pm. The place is closed before and at the telephone number they reply from 2pm. No way to contact them before. The room was old and bathroom very small

Bien placé.. 2 stations de metro a proximité ainsi que les bus . Endroit agreable dans un quartier calme avec tout a proximité: parc, magasin,etc... Chambre propre, tres confortable, avec petit balcon pour prendre son petit dej au soleil . Je recommande

The customer service was so good!! Easy acsess to busses and metro. The room was very clean and just perfect for our city holiday. The beach was one bus away so that was nice also. Just great in general. The reseptionist were super nice and had great language skills.

Alojamiento discreto y limpio

El hotel ByPillow House tiene un personal amable, servicial y acogedor. Esta muy bien mantenido y se encuentra cerca del metro.

We got in super late due to the plane arriving late and just called them and they were on their way to pick us up at the airport! Amazing service!!!

Aucune accueil après 22 heures. Pas d’indication pour l’arrivée Hôtel très bruyant. Pas de petit déjeuner

Overall, everything was great. Great food and nice cafes and bakeries in the area. Also, you can reach the center quite fast. However, the digital lock didn't work properly. It took us 4-5 tries every time to open the room because the buttons were malfunctioning, which was quite irritating. Therefore, I would suggest changing the lock soon. Other than that, everything was great. Highly recommended.

It was good, nice and clean. We have towel long ways to find good places to eat

Bonito y cómodo pero si ubicación no es la mejor q da todo muy lejos