It was the best Cancun I've been to so far. I want to stay again.

敷地内はとても広く、いろんな景色を楽しむことができました。食事も美味しく、プールやスパでも快適な時間を過ごすことができました。 いつか子供を連れてまたゆっくりしに来たいです。

シグネチャーカシータを利用しました。1棟に4部屋のコテージ風でしたがプライベート感はすごく保たれ、泊まるなら絶対この部屋がおすすめです。 バスルームとシャワールームが別々にあるので便利です。部屋からはビーチは見えませんが水路が張り巡らされて、開放感があります。 敷地内は大変広いのでカートか自転車移動となりますが、5分から10分おきにカートが巡回しているので不便はありません。 ビーチは大変綺麗で水はカンクンほど青くありませんがミルキーでリゾート感がすごくあります。 レストランはラスブリサスがロケーションもビーチの目の前で大変良く、メニューも素晴らしかったです。 1番はホテルスタッフの対応が素晴らしく、ラグジュアリー感をあじわえました。

Great overall

Amazing! Would definitely come back! Service was incredible! Shout out to Oscar at Hix and Gilberth at the beach!

We had an amazing experience at the Fairmont! The service was wonderful — every staff member we met was friendly, attentive, and genuinely dedicated to making our stay special. The resort is beautiful, well-maintained, and perfect for families. We can’t wait to come back!

Clean room. Good food. Enjoyable

best place in all riviera Maya.

This a truly beautiful resort with beautiful rooms, incredible staff with amenities that are fitting with the expectations.

Fantastic - will be going back!

Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example

Service: A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back. B) Multiple requests on restaurants went unanswered: example, additional coffee or water. C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours. Property A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed) -Wi-Fi is spotty at best in our rooms -AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again. Positive: -Installations are well kept -Food is great, especially at Tauro and Gaia -Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example

I was disappointed that the main pool area was closed as well as three of the dinner restaurants and the buffet breakfast restaurant. As a result, there was limited food options. I would not have booked the resort if I knew this.

Property is really nice. Convenient golf shuttle around the property that comes frequent and drivers are friendly and helpful. Only if the restaurants offer better food options. It’s all inclusive but be mindful of the excluded drinks and snacks in the room, and some restaurants have excluded items that you have to pay extra.

We had a great stay at the Fairmont. The food, the scenery and the activities. Everything was perfect. We plan to come back. Worth every penny.

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El hotel ofrece una experiencia cálida y acogedora, rodeado de un entorno natural que invita al descanso. El servicio es excepcional, siempre atento y amable, y la calidad de la comida no se queda atrás: hay diversas opciones gastronómicas y los menús de los restaurantes son amplios y bien pensados para todos los gustos. La decoración destaca por su buen gusto, logrando mantener una atmósfera cálida en cada rincón del hotel. Si disfrutas de los masajes, el spa es verdaderamente espectacular. Aunque los precios no son bajos, la calidad del servicio hace que cada momento valga la pena.

Todo increible

it was Beautiful and relaxing

Great place for a family vacation.