I was given Room 19, which on entering had a very damp smell. The beds were damp, the heater did not work and the wall was covered in black mould. How the staff had not realised the smell and mould is not possible. I asked to change rooms which was handled well by Cristina although I was offered no apology or compensation for the mouldy room. The new room was okay but I was given twin single beds again and no key card until the following day. Breakfast was limited and there was not enough tables, no staff came to help so I went elsewhere. There was also no water provided in rooms. Overall this was not a 4 star hotel, and I would not recommend for a trip to Seville.