The room and the services were very good.

スタッフが親切

シュテファン大聖堂まで歩いて約5分、オペラ座まで歩いて約15分と好立地でした。逆にリング内中心部のホテルは夜間賑やかかもしれません。ホテルによっては、5つ星ホテルでもエアコンがついてないところがありますが、ここなしっかり完備されていねてねます。清掃もしっかりされていて、部屋内も綺麗で特に文句なし。タオルも毎日替えてくれます。毎日ボトルウォーターのサービスがあるが、約1リットルのペリエのような微炭酸の瓶入りの水でした。苦手な方や持ち歩きを考えてる人は、日本からベットボトルを持っていった方がよい。他アメニティは、ドライヤー、ティッシュ、シャンプー、ボディソープ、ボディクリームのみ。 最初ホテルが分かりづらい場所にあり迷子になりかけたので、場所をしっかり確認した方がよし。

暖房が暑く調整が難しかったこと以外は快適に過ごせました 周りが静かで、食事も困らないのでよいロケーションでした

近代的なホテルで快適なのですが、場所がわかりにくいのと朝食が毎日同じで飽きることが難点でしょうか。

エアポートバスの停留所や地下鉄の駅に近く、またシュテファン寺院や王宮も徒歩圏内にあり、大変便利でした。観光の途中で部屋に戻って少し休憩し、また別の場所に向かうことも度々ありました。 朝食も充実しており、オムレツやスクランブルエッグ等を注文を受けてから調理してくれます。具材も選べます。客室数が多くないホテルなので、朝7時でもレストランは空いていて、8時位から込み始めまるようです。 従業員も愛想がよく、大変充実した休日を過ごすことができました。 ウィーンに行くことがあれば、是非また利用したいと思います。

Très bien situé Personnel professionnel et chaleureux

Good size quirky room. Convenient for main sights. Helpful staff. I didn't have breakfast so can't comment on that. Only issue was the room was next to the lift and there was quite a lot of noise from this and some noise from other rooms. Otherwise a very enjoyable stay.

O ar condicionado não funcionava, o quarto ficava quente, quando reclamei na recepção, fui informado que no período que estavámos, no hotel só funcionava o aquecedor, que se eu quizesse esfriar o quarto deveria abrir as janelas.

Camera pulita, posizione perfetta in pieno centro storico pedonale. Colazione completa di tutto. Pulito e moderno

Posizione perfetta in pieno centro. Camera adeguata e comoda, con unica pecca sul clima un po’ troppo caldo nonostante avessi spento il termostato.

Tolle Lage, schöne Zimmer, leckeres Frühstück

Location was good. Cleanliness needed improvement. I had to change rooms because the rug smelled like urine and it ruined my boots. Hospitality was adequate, not overly warm. Hotel decor is dated and is in need of a refresh.

Très belle chambre personnel très sympathique

Gyenge menu

I enjoyed my stay at Mercure Vienna First. The staff (Lila) was very pleasant and always ready to assist me. The room was very clean, in order, comfortable, and quiet. In short, a place I highly recommend!

Very clean hotel with exceptional friendly and kind staff.

Good location. Friendly staff. Clean and newly refurbished. Would have preferred to have had 2 single beds as an option but knew from booking this wasn’t available. Reception smelt amazing!

Hotel, front (reception), and restaurant staff were fun. Issues hotel only is a relatively small hotel so it seemed understaffed. I sent an email via the Expedia app and never received a response. Tried regular customer email and got a nonsensical email, it’s possible that the staff member who responded didn’t understand because English is not her first language. The biggest issue is I placed a sign on my hotel room door for no housekeeping services but I could tell some entered my room without my permission (or to a certain extent). The room was partially cleaned like trash roomed and now towels are hanging on the wall. Bed wasn’t made and no new toilet paper rolls. If the staff member was not going to follow directions to not clean then I expect them not to enter my room. If staff member is going to enter then cleaning correctly is expected. I don’t know if this is a cultural issue but I never had this type of experience in all my travels.

Room was very warm at night and bed very hard