James
パートナーと 一緒に
2.0
/10
14週間前にレビューしました
Expedia Group verified review
BED BUGS!!!
During our stay in room 13 from 13/03/2026 to 14/03/2026 we discovered what appeared to be bed bugs in the bed early the following morning. My partner woke up with multiple bites &, upon inspecting the bedding & mattress, we noticed many more of the small insects. This was extremely distressing and made it impossible for us to sleep or feel comfortable in the room.
This not only ruined our stay here, but also the rest of our trip, and has caused significant inconvenience and concern about bringing the infestation home with us.
The marathon task of cleaning a disinfecting our belongings came into contact with that cesspool of a room has not been quick or cheap one.
What's makes the issue even worse, is reading a similar complaint made only a couple of weeks earlier (we made the booking over a month ago), i.e management knew about this problem and did nothing!
This matter must be resolved immediately for any guests unfortunate to have an upcoming stay.
But honestly, avoid at all costs and just book somewhere else.
My partner has over 100 bites all over her, that are turning into welts, requiring immediate medical attention and is now on antibiotics.
We have raised this issue with the hotel directly and requested a refund days ago and are yet to even hear a response, nothing short of disgraceful.
The staff here should be tasked with nothing greater that putting the stickers on apples & the place burnt to the ground.
Avoid at all costs.
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