We stayed for 5 nights on a family trip and found the room to very spotlessly clean, comfortable and damage-free.
The pool area is spacious and clean, towels are a €10 deposit. There is a separate kids area and the main pool doesn’t have a shallow end.
We paid for half board and where breakfast was excellent, dinner time was adequate and lots of Mediterranean cuisine. We had assumed that drinks would be included for our half board meals but there was an extra charge, so be careful not to be caught out.
We hired a car as there is nothing to do in the immediate area but Arenal is a short drive and Palma is easily accessible too.