駅から近く、周辺に飲食店も多いのでとても便利です。水着を着て入るお風呂は慣れないので違和感がありました。

一間懷舊感很足夠的房間，職員很有禮貌，温泉設施非常好，附近有很多美食，出行又方便。地震前一刻都好期待計劃下一次再去。

食住服務和設施都很好。

溫泉戲水區也很不錯

早餐的選擇品項太少，補菜速度太慢，菜色有待加強。

What I really liked was the the room with a private hot and cold tub and the breakfast buffet!! Unfortunately I was staying while the hotel is clearly being renovated, so I didn’t know that the fitness room was gonna be closed. Which was sad because I was planning to do a workout. The general spa area offers some nice experiences for hot springs and it’s great for kids, too. Is it better than public hot springs in Jiaoxi? No. Everything is definitely older than I thought it would be based on the photos. I would’ve been fine with all of this, but the price was definitely too high given the caveats.

Great Breakfast! and nutritious. Spa is very well cleaned. I like the selection of hot spring pools.

基本上是衝著溫泉設施來的，住宿的地方比較舊，但也還舒適。位置在礁溪大街上，吃喝都很方便。比較遺憾的是我要在門口暫停卸行李時被一台車擋住車道，打電話請職員幫忙，通常應該至少可以去跟車主協調一下，但他只跟我說他也沒辦法.......下次應該會選擇旁邊的中冠，至少停車場就在大門對面，離設施也近，看起來是同一個老闆

服務品質好，服務人員態度非常好

已經是第二次入住了, 很好的體驗, 下次再來.

雪山跟中冠是同一間，一般服務中等，但雪山的櫃檯服務不佳。對於搞不清楚兩邊設施的客人，櫃檯都隨便帶過。 Spa區的櫃子還要自備硬幣，沒帶錢的人當場沒櫃子可鎖。住宿客人還要自己帶房間的毛巾過去，很麻煩。 優點是房間還算寬敞，有降板浴缸。 早餐的肉鬆基本上就是黃豆粉。

兩間客房台灣大寬頻電視都不能正常收視，房務及電工來了四人搞不成，換了機上盒還打算換電視，人員進出客房如入無人之境，整體感受很不好。最後請他們別弄了，不能看就算了。浪費不少休息時間。期間有弱弱地提醒可能是樓層間訊號放大器之類的故障，但服務人員仍堅持處理機上盒。

溫泉很棒

This hotel is a little bit of a bait and switch. It’s actually connected to the art spa hotel next door where the spa and bath is located. The hotel itself is very old and needs updating. The rooms are large, but the bathrooms have the large tub for the hot spring water, but they are not updated and not particularly convenient. The hotel itself smells musty and a little outdated really could use a refresh. The best part was the staff were friendly and easy to work with.

Spacious room, and interior of property is quite well maintained for an old building. Staff is approachable. Most importantly, we really enjoy the in-room hot tub and comfy bed.

飯店員工親切和善，備品充足，浴巾更換迅速，唯一美中不足的一點，五層樓滑水道水質混濁，看起來髒髒的，如果能改善就完美了，整體住宿很滿意，

친절하고 스파시설이 잘 되어있습니다. 전체적으로 가성비가 좋습니다. 방도 넓고 좋습니다. 다만 외관이 오래된 느낌이 나지만 자오시 자체가 대부분의 호텔이 다 그렇네요. 하지만 물가도 싸고 친근함이 있는 지역입니다.

A little bit old building

SPA 池款式多, 但有些已經塞了, 但部份還是很好. 暖水池如果再深一點就可以游水. 早餐款底一般, 如果能多一點款式就好. 服務很好, 很有禮貌.

We love this hotel, it has great spa facilities and nice rooms, good customer service, and very clean and safe, quiet rooms. The only thing we want to point out is that the hotel is a bit old, some facilities were not working, eg, safe deposit box. Overall we love this hotel and will definitely come back.