今までで一番最悪な滞在でした。 チェックインが本当に最悪で、お茶を注ぐこともせず、部屋の準備ができたら呼ぶと言っていたのにあまりにも声が掛からなかったため聞きに行くと、部屋の準備はできてない12時にならないと部屋が出来上がらないとのことでした。 12時に部屋に入ってみると、動物の臭いがし、気持ちが悪かったのでスタッフに部屋のチェンジをお願いしました。 またwifiがとっても弱く、全然使えませんでした。 それと、エクスペディアからチェックインの評価願いのEメールが届き、本心で評価をしました。 そうすると、朝ご飯を提供したスタッフが [悪いレビュー書いた？なんで？マネージャーは悪いレビューを嫌うから消してほしい。]と言ってきました。 朝ご飯の時間が最悪な時間となり、またこのスタッフはキッチンの調理人と悪いレビューを書かれたことを話しているのがか聞こえ本当に居心地が悪かったです。 チェックアウトも重たい荷物をポンっと玄関先に出してさようなら。大通りまで荷物を運ぶのを手伝ってくれませんでした。 Omerというスタッフだけは本当に素晴らしいホスピタリティとカスタマーサービスをしてくれました。Omer には心から感謝です。 このリアドへの滞在は心からおすすめしません。

The staff are very friendly and kind with professional hospitality. The interior is great and nice.

リアドはお湯に限りがあるから注意しなければならないです。

見た目はとてもインパクトがあり素敵だが、実際の使い勝手となると、寒かったり浴槽がなかったりと改善点も目立つ

しっかりツインと予約をしたのにもかかわらず、チェックインの時にそんなこと聞いていないとやや半ギレされた。 評価も良かったのに ここはスタッフの対応が良くない。

The Riad is beautiful, great staff and a good breakfast. The only trouble we had was the beds were extremely hard and uncomfortable. The staff did their best but it didn't help we barely slept both nights. Great, quiet location!

The staff was exceptional! They were available to advise us with many things and were so friendly and supportive. They treated us with consideration and accommodation. The rooms were lovely and gracious with authentic Moroccan decor. What an amazing stay. Thank you.

Very convenient location for Casablanca airport. Good food in restaurant and comfortable room.

From the welcome tea, over the great service, the Fabulous dinner and breakfast, all excellent. Had a great time... the roof top, is a good spot to relax.

Be prepared to be treated like royalty! The staff is so attentive and helpful. They were helpful arranging drivers and so accommodating to our needs. The meals are exceptional and served in an elegant courtyard filled with spectacular architecture and marble.

This riad has such a lovely atmosphere. The interior was clean and well decorated, felt very homely and cozy. The staff was also very polite and attentive, and pointed us to some local attractions within walking distance of the riad. Highly recommend this place for anyone looking to stay in Fes.

Exquisitely appointed suite (Serrafine) with traditional furniture and modern artworks. Gorgeous tilework, carved doors, carpets. A huge round copper bath you could almost swim in. The service was impeccable, gracious, 24/7. Beautiful communal courtyard where a good substantial breakfast was served. Situated on the edge of the medina in a suburban area, near a "gate" so great access to taxis, short walk to the action of the medina, quiet, safe neighbourhood.

Séjour tres agréable, le personnel est aux petits soi

The hotel itself was impressive. The staff was helpful . I do enjoy the history. I did not Enjoy Fez.. it's historic and maybe it should go down at this point as a museum. I cannot imagine anyone living there for their lifetime. And I really feel for the cats that are allowed to reproduce and live a miserable life

This was a fantastic Riad, it was like staying in a palace. We stayed in Seffarine which was a family suite. The breakfast was lovely and the sweet potato jam was our favourite! The riad was about a 10 minute walk to all the shops. We would stay here again for sure.

Our stay was amazing. The room was beautiful and spacious and the riad as a whole was stunning and luxurious. Great service and breakfast and loved the parrot Poulet! A very special stay.

Parfait. l'endroit est magnifique, la suite très spacieuse avec une très belle salle de bain. le service très accueillant. Le petit déjeuner était plus que bien. les dîners également. Rien à dire.

Très bel endroit et accueil!

Absolutely beautiful place, extremely helpful and friendly staff

This was a great place to stay. The courtyard is beautiful and breakfast was fresh and delicious. Hotel staff were kind and helpful. Walking distance to Medina and there is a parking ‘garage’. Don’t forget to negotiate the price though and should be cheaper for a smaller car. Tip: if you feel like you’re running out of hot water, let them know and they’ll check the propane!