今までで一番最悪な滞在でした。 チェックインが本当に最悪で、お茶を注ぐこともせず、部屋の準備ができたら呼ぶと言っていたのにあまりにも声が掛からなかったため聞きに行くと、部屋の準備はできてない12時にならないと部屋が出来上がらないとのことでした。 12時に部屋に入ってみると、動物の臭いがし、気持ちが悪かったのでスタッフに部屋のチェンジをお願いしました。 またwifiがとっても弱く、全然使えませんでした。 それと、エクスペディアからチェックインの評価願いのEメールが届き、本心で評価をしました。 そうすると、朝ご飯を提供したスタッフが [悪いレビュー書いた？なんで？マネージャーは悪いレビューを嫌うから消してほしい。]と言ってきました。 朝ご飯の時間が最悪な時間となり、またこのスタッフはキッチンの調理人と悪いレビューを書かれたことを話しているのがか聞こえ本当に居心地が悪かったです。 チェックアウトも重たい荷物をポンっと玄関先に出してさようなら。大通りまで荷物を運ぶのを手伝ってくれませんでした。 Omerというスタッフだけは本当に素晴らしいホスピタリティとカスタマーサービスをしてくれました。Omer には心から感謝です。 このリアドへの滞在は心からおすすめしません。

The staff are very friendly and kind with professional hospitality. The interior is great and nice.

リアドはお湯に限りがあるから注意しなければならないです。

見た目はとてもインパクトがあり素敵だが、実際の使い勝手となると、寒かったり浴槽がなかったりと改善点も目立つ

しっかりツインと予約をしたのにもかかわらず、チェックインの時にそんなこと聞いていないとやや半ギレされた。 評価も良かったのに ここはスタッフの対応が良くない。

El Riad era muy hermoso y limpio. Cada elemento de la decoracion, el ambiente, los alores, todo estaba planificado meticulosamente. Nos recibieron con te y unas galletas riquisimas. El lugar es pequeño por lo que no hay mucho personal. Sin embargo estan pendientes de todo y brindan un excelente servicio. Nunca nos hizo falta nada. Todos son muy amables. Se puede solitar cena por un costo extra. Tambien tienen un menu de bebidas, uno se puede sentar en el patio central y tomar un cafe o un vino. Tomamos una habitacion de 4 personas. Era super grande, limpia y comoda. Fue el mejor alojamiento en el que estuvimos en Marruecos, incluso comparado a un hotel 5 estrellas. Es otro tipo de acomodacion, pero muy confortable. Tienen ambientadores en el hotel y huele super rico. Para el desayuno sirven miel, mermelada, una especie de crepe, panes, cafe. Mi mamá solicito un omelet, y se lo preparon sin ningun problema.

What a fabulous stay at this riad, well located on the edge of the medina. The staff was exceptionally helpful especially as we were traveling during Eid and needed some special assistance. Wonderful breakfast and delicious tangine dinner! Fes is a maze and coming back to this beautiful well-appointed riad after busy walkabouts was calm and peaceful. If you have any mobility issues, be sure to check with riad staff when you book. Stairs to many of the rooms and stairs inside some of the rooms from lounge to the sleeping area! They will steer you to the best location for your room. Highly recommend this riad for your Fes visit.

Great location, delicious breakfast, friendly staff, beautiful place and room. Loved it here!

Beautiful thousand year old Riad, with magnificent very grandiose rooms. It was like living in a beautiful museum. Breakfast in the courtyard was lovely, and the staff was extremely helpful and gracious. They helped arrange an amazing tour guide for us as well, as exploring the Medina on our own would be guaranteed to get us lost in that labyrinth of 9000+ streets. Most importantly it is right next to Bab-Ziat the entryway to the old city, so you can get your taxi to drop you off literally 1 min walk from the Riad, and don’t have to lug your bags across town.

The Riad is beautiful. The rooms are clean and well-maintained. Staff is very helpful, polite and always smiling. Breakfast was great, delicious. We had requested for dinner too and it was rich and tasty. The entire place had a very positive vibes and we were able to relax, have a cup of coffee in the terrace. A quaint, charming place.

Beautiful large Riad with multiple courtyards and large rooms. Very friendly staff. About 10 minute walk to the square.

Service was perfect and the place was beautiful. I would go back there in a heartbeat

This is a beautiful, exquisite riad - the plants and flowers in the courtyard along with the adorable parrot who sings sweetly was so fun. We really enjoyed our room, the entrance to which was from the main floor, and it entered into a small room with a desk and sofa, and there was a separate bathroom/shower with a separate door. To reach the bedroom, one must go up some very steep and narrow stairs. This could be hard for someone elderly or with weak knees. However there are plenty of lights and light switches that we found helfpul so we don't trip. The bed, as beautiful as it was, was the hardest bed that we experienced during our 11 days across Morocco. We tossed and turned a bit. We definitely recommend this riad to everyone, but just be prepared with the bed. Location-wise, the riad is very close to the Al-Ziyat gate (which is not a main gate, but where our taxi dropped us off). The riad is a little away (about 10 minutes walk) to get to to the center of the main action of the souk and the blue gate. One has to take care to get familiar with the zig zag route to avoid taking a wrong turn. It can be a little confusing. Overall we loved this riad and would definitely stay there again and recommend to others. We enjoyed our breakfasts and the hospitality and helpfulness of the hosts.

Personalized service

Good

Riad is a historical place, like a palace. Breakfast is well serviced, and the location is close to main street or the blue gate, 10 mins walk. Parking car to the next door garage, 50 per night. 4 of 5 rating because of the tour guide the riad recommended, who was not a professional guide

Beautiful raid, very tastefully decorated. The room has ample space and very high ceiling. The staff was very attentive and helpful. The breakfast was wonderful. Would love to come back!

The Riad is beautiful, great staff and a good breakfast. The only trouble we had was the beds were extremely hard and uncomfortable. The staff did their best but it didn't help we barely slept both nights. Great, quiet location!

The staff was exceptional! They were available to advise us with many things and were so friendly and supportive. They treated us with consideration and accommodation. The rooms were lovely and gracious with authentic Moroccan decor. What an amazing stay. Thank you.

Very convenient location for Casablanca airport. Good food in restaurant and comfortable room.