今までで一番最悪な滞在でした。 チェックインが本当に最悪で、お茶を注ぐこともせず、部屋の準備ができたら呼ぶと言っていたのにあまりにも声が掛からなかったため聞きに行くと、部屋の準備はできてない12時にならないと部屋が出来上がらないとのことでした。 12時に部屋に入ってみると、動物の臭いがし、気持ちが悪かったのでスタッフに部屋のチェンジをお願いしました。 またwifiがとっても弱く、全然使えませんでした。 それと、エクスペディアからチェックインの評価願いのEメールが届き、本心で評価をしました。 そうすると、朝ご飯を提供したスタッフが [悪いレビュー書いた？なんで？マネージャーは悪いレビューを嫌うから消してほしい。]と言ってきました。 朝ご飯の時間が最悪な時間となり、またこのスタッフはキッチンの調理人と悪いレビューを書かれたことを話しているのがか聞こえ本当に居心地が悪かったです。 チェックアウトも重たい荷物をポンっと玄関先に出してさようなら。大通りまで荷物を運ぶのを手伝ってくれませんでした。 Omerというスタッフだけは本当に素晴らしいホスピタリティとカスタマーサービスをしてくれました。Omer には心から感謝です。 このリアドへの滞在は心からおすすめしません。

The staff are very friendly and kind with professional hospitality. The interior is great and nice.

リアドはお湯に限りがあるから注意しなければならないです。

見た目はとてもインパクトがあり素敵だが、実際の使い勝手となると、寒かったり浴槽がなかったりと改善点も目立つ

しっかりツインと予約をしたのにもかかわらず、チェックインの時にそんなこと聞いていないとやや半ギレされた。 評価も良かったのに ここはスタッフの対応が良くない。

This riad has such a lovely atmosphere. The interior was clean and well decorated, felt very homely and cozy. The staff was also very polite and attentive, and pointed us to some local attractions within walking distance of the riad. Highly recommend this place for anyone looking to stay in Fes.

Exquisitely appointed suite (Serrafine) with traditional furniture and modern artworks. Gorgeous tilework, carved doors, carpets. A huge round copper bath you could almost swim in. The service was impeccable, gracious, 24/7. Beautiful communal courtyard where a good substantial breakfast was served. Situated on the edge of the medina in a suburban area, near a "gate" so great access to taxis, short walk to the action of the medina, quiet, safe neighbourhood.

Séjour tres agréable, le personnel est aux petits soi

The hotel itself was impressive. The staff was helpful . I do enjoy the history. I did not Enjoy Fez.. it's historic and maybe it should go down at this point as a museum. I cannot imagine anyone living there for their lifetime. And I really feel for the cats that are allowed to reproduce and live a miserable life

This was a fantastic Riad, it was like staying in a palace. We stayed in Seffarine which was a family suite. The breakfast was lovely and the sweet potato jam was our favourite! The riad was about a 10 minute walk to all the shops. We would stay here again for sure.

Our stay was amazing. The room was beautiful and spacious and the riad as a whole was stunning and luxurious. Great service and breakfast and loved the parrot Poulet! A very special stay.

Parfait. l'endroit est magnifique, la suite très spacieuse avec une très belle salle de bain. le service très accueillant. Le petit déjeuner était plus que bien. les dîners également. Rien à dire.

Très bel endroit et accueil!

Absolutely beautiful place, extremely helpful and friendly staff

This was a great place to stay. The courtyard is beautiful and breakfast was fresh and delicious. Hotel staff were kind and helpful. Walking distance to Medina and there is a parking ‘garage’. Don’t forget to negotiate the price though and should be cheaper for a smaller car. Tip: if you feel like you’re running out of hot water, let them know and they’ll check the propane!

Great staff and beautiful!

Highlight of our stay in Morocco. Easy walk to Medina. Easy and very close parking in garage (50MAD) per day or free on street. The arranged an excellent guide for our first day in Fez…highly recommended because he showed us how to get around and no one bothers you when with a guide. Food in Riad was best in Morocco and they had no problem catering to my veg gf diet. Staff Hassan and Omar were wonderful and spoke perfect English and French. Beautifully decorated and peaceful. Wonderful beds and copper bath tub! We will stay here next time in Fez for sure!

An enchanting riad in an easy to access location and great service. Highly recommend.

This Riad in the Medina of Fes is outstanding and has a magical atmosphere with a beautiful inner courtyard and a sunny patio. The service is excellent as well as the breakfast. We can also highly recommend the dinner. The staff was always helpful and really kind - just top notch. The room was very comfortable, large and clean. It is very centrally located so all the sights are in walking distance. We also felt really safe the whole time. I would highly recommend this riad to everyone visiting Fes and we will definitely come back one day.

Superbe Riad à Fès! Emplacement, propreté, service, nourriture exquise, serviabilité et honnêteté du personnel ( IPad oublié dans la chambre). Endroit magique et notre chambre était un véritable refuge de contes de fées!