.There was an incident which caused that there was no water from when we checked in until after midnight, something the receptionist forgot to mention, when we checked in. It was 30 degrees outside, and there was no functioning ac. As a consequence our room was changed, but it made no difference. AC was not working in the other room either. This can happen, but there was no willingness to offer a drink in the bar, or complementary breakfast to compensate, which is why my rating is 1*. Incidents happen, but a willingness to accommodate and compensate might have helped.