The staff at Riad El Zohar are exceptional. The checkin lady helped us select safe and reasonable cost restaurants, took us to a spice shop (with no commercial links to the Riad) and was very friendly, great with information.. The after hours staff member (Radi) was also exceptional. He arranged bus tickets for my wife and I to Essouira, including a man with trolley to carry our luggage to the taxi pickup.
Travelers must accept that because this Riad is in the old town (Medina) which is a labirinth of narrow laneways, it is a reasonable walk to the Riad especially if pulling luggage.
The Guest Information booklet is comprehensive and informative. Excellent info for folks new to Marrakech.
My only request for improvement is that while Allan (the owner) has listed his UK Whatsapp contact details, I sent a couple of messages to him via Whatsapp but received no replies.
I would highly recommend this Riad.